Employment and Skills Project Officer

SNG (Sovereign Network Group); Basingstoke; Hybrid; GBP 27,000 - 33,000; Part time

Benefits offered by this job

25 days holiday

Bank holidays included

Wellbeing days

Pension up to 12%

Life cover

Private medical insurance

Dental insurance

Critical illness cover

Gym discounts

24/7 virtual GP

Job summary

Sovereign Network Group is seeking a part-time Employment & Skills Project Officer on a 12-month fixed-term contract. The role will be based in either Hurn or Basingstoke, working 2 days per week in the office, with some travel as needed.

You will support the Employment, Skills and Inclusion Team by coordinating customer support, processing grants, and handling inquiries to identify needs and referrals. The role emphasizes strong customer service and administrative skills and a passion for

Qualifications

• Excellent verbal and written communication skills.
• Strong record-keeping and attention to detail.
• Ability to work with empathy in a fast-paced environment.
• Proven customer service and administrative strengths.
• Willingness to learn and take on varied tasks independently.

Responsibilities

• Co-ordinate and distribute essential customer support.
• Respond to queries to identify needs and arrange referrals.
• Manage inbox and web inquiries from customers, colleagues, and partners.
• Administer delivery and monitoring of customer grants and support interventions.
• Process finance requests and support related Employment and Skills projects.
• Assist with additional Employment and Skills activities as needed.

Skills

Excellent communication

Record keeping

Empathy and patience

Customer service

Autonomous working

Willingness to learn

Job description

Salary:£27,000.00 - £33,000.00 Per yearPart Time Salary based on 14.5 hours - up to £12,932At SNG, we're driven by our social purpose, with customers at the heart of everything we do. We provide homes and services to more than 200,000 customers across 86,000 homes. Over the next decade, we'll invest £8.5 billion in our existing and new homes, alongside £100 million through our Community Foundation to help build stronger communities.SNG's Employment, Skills and Inclusion team offer a personalised service of guidance, support and practical help to any SNG resident.We're looking for a part-time Employment & Skills Project Officer, on a 12-month Fixed term contract, to join the team to provide efficient and effective project, triage and administrative support to the Employment, Skills and Inclusion Team.The role will be based in either our Hurn or Basingstoke office, working 2 days per week (14.5 hours) in the office. The team is spread across SNG's geography, so there may be some additional travel required on occasion.Your main responsibilities will be:Co-ordinating and distributing essential support for customersResponding to customer queries to establish their needs and ensuring the appropriate support and onward referrals are in placeResponding and appropriately dealing with additional service enquiries received into the inbox, team Dynamics tasks and via the SNG website by customers, colleagues and external organisations.Administering, co-ordinating and implementing the delivery and monitoring of customer grants and support interventionsProcessing finance requestsSupporting with other Employment and Skills related projectsA chance you've been waiting for?This is a fast paced and rewarding role which would suit someone looking to utilise their strong customer service and administrative skills.You don't need to have previous experience in a similar position, as we're keen to hear how your transferrable skills would make you the ideal candidate. You must be passionate about people and helping to take action that can help improve their circumstances and opportunities, have an interest in community investment and customer support.Essential skillsExcellent communication skills both verbal and writtenExcellent record keeping and attention to detailsAbility to work with empathy and patience in a fast-paced environmentFull on the job training will be given, so a keen desire to learn and progress is essential. We want to ensure roles have variety and opportunity to develop and are looking for someone who is willing to get involved in a variety of tasks and projects and can work autonomouslyPlease note: First stage interviews will be held on 5th October via MS TeamsJob DescriptionWe have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/paternity/adoption payOptions for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.