Employee Services Administrator - Payroll

Matchtech; Amesbury; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Collaborative team environment

Career development opportunities

Job summary

Matchtech is seeking a Payroll Administrator to join our Employee Services team. You will provide first-line payroll support, process multiple payrolls accurately and on time, and maintain confidential data with GDPR-compliant practices.

You will collaborate with employees, managers, and third-party providers, ensuring excellent customer service, strong attention to detail, and adherence to HMRC regulations and deadlines in a fast-paced environment.

Qualifications

• Experience as Payroll Administrator or similar role.
• Knowledge of HMRC regulations and payroll compliance.
• Experience handling payroll queries with strong customer service.

Responsibilities

• Provide first-line payroll support via phone, email and helpdesk.
• Deliver high standard of customer service for payroll enquiries.
• Administer and process payroll across multiple payrolls.
• Ensure payroll data is accurate and deadlines are met.
• Maintain compliance with HMRC regulations and GDPR requirements.
• Handle confidential employee information with care.
• Support resolution of payroll discrepancies and queries.
• Liaise with third-party providers (pensions, payroll organisations).
• Maintain payroll records and documentation.
• Assist with payroll reporting and administrative tasks.

Skills

Payroll processing

Customer service

Attention to detail

Excel

Communication

Deadline management

HMRC compliance

GDPR compliance

Payroll systems

Tools

Payroll software

Job description

My client is seeking a Payroll Administrator to join their Employee Services team. This is an excellent opportunity for an experienced payroll professional who enjoys delivering a high level of customer service while ensuring payrolls are processed accurately and on time.

The successful candidate will provide first-line payroll support, manage payroll administration activities, and work closely with employees, managers, and third-party providers to deliver an efficient payroll service.

Key Responsibilities

• Provide first-line payroll support via phone, email, and helpdesk queries.
• Deliver a high standard of customer service when responding to payroll-related enquiries.
• Administer and process payroll across multiple payrolls.
• Ensure payroll information is processed accurately and in line with payroll deadlines and schedules.
• Maintain compliance with HMRC regulations, payroll legislation, and company procedures.
• Handle confidential employee information in accordance with GDPR requirements.
• Support the resolution of payroll discrepancies and queries.
• Liaise with third-party providers, including pension and payroll-related organisations.
• Maintain accurate payroll records and documentation.
• Assist with payroll reporting and administrative tasks as required.

Skills & Experience

• Previous experience in a Payroll Administrator, Payroll Assistant, or Payroll Officer role.
• Good understanding of payroll processes and procedures.
• Knowledge of HMRC regulations and payroll compliance.
• Experience handling payroll queries and providing excellent customer service.
• Strong attention to detail and accuracy.
• Ability to work to strict deadlines and manage multiple priorities.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office, particularly Excel.
• Experience using payroll systems would be advantageous.

What's on Offer?

• Salary up to £32,000.
• Hybrid working arrangement.
• Supportive and collaborative team environment.
• Opportunity to develop your payroll knowledge and career.
• Stable and growing organisation.

If you have payroll experience and enjoy providing excellent customer service in a fast-paced environment, we'd love to hear from you.