Employee Relations Specialist - Hospitality

Franco Manca; Greater London; Presencial; GBP 36.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Bonus Scheme

Free pizzas on shifts

25 days' holiday + bank holidays

Birthday off

Pension scheme

Descripción de la vacante

Franco Manca in London is seeking a People Co-ordinator (Employee Relations) to support restaurant managers with day‑to‑day people matters. You’ll manage employee relations cases, coach managers and ensure processes and documentation are accurate and confidential.

Join a practical, fast‑paced People & Culture team and develop your hands‑on ER experience across hospitality settings while contributing to improvements in manager support and employee experience.

Formación

• Hands-on employee relations experience within hospitality or retail environments.
• Strong understanding of UK employment law and HR best practices.
• Ability to coach managers through absence, performance, conduct and grievance situations.
• Experience maintaining ER trackers and identifying recurring trends or risks.

Responsabilidades

• Handle employee relations cases alongside managers using policies and guidance.
• Coach managers through conversations and processes to ensure fair handling.
• Coordinate case documentation: invitations, letters, meeting notes, outcomes and records.
• Track cases, key dates and follow-up actions to keep matters moving.
• Provide first-line guidance on routine People & Culture questions.
• Maintain confidential documentation and ensure consistent processes.
• Support managers with absence, probation, performance, conduct and other day-to-day processes.
• Identify recurring ER themes and opportunities for manager support.
• Collaborate with the wider People & Culture team on projects to improve the employee and manager experience.

Conocimientos

Employee relations

Coaching managers

Policies & templates

Documentation accuracy

Confidentiality

UK employment law

Stakeholder management

Proactive case tracking

Herramientas

HR systems

Descripción del empleo

Franco Manca in London is seeking a People Co-ordinator (Employee Relations) to support restaurant managers with day‑to‑day people matters. You’ll manage employee relations cases, coach managers and ensure processes and documentation are accurate and confidential.

Join a practical, fast‑paced People & Culture team and develop your hands‑on ER experience across hospitality settings while contributing to improvements in manager support and employee experience.