Employee Relations Coordinator — Hospitality HR

The Fulham Shore PLC; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual bonus

Free pizzas and drinks

Birthday off

Pension scheme

Health plan

Wellbeing support

Staff discounts

Gym discounts

Social events

Employee referral scheme

Cycle to work

Job summary

The Fulham Shore PLC is seeking a People Co-ordinator (Employee Relations) in London, Soho. The role supports restaurant managers and teams with day-to-day people matters, focusing on employee relations and documentation.

Based in London with four days per week in the office, you will work closely with the People Operations Manager and the wider People & Culture team to coach managers, manage cases and maintain accurate records in a fast-paced hospitality group.

Qualifications

• Practical HR or People & Culture experience, including handling employee relations cases.
• Experience in hospitality, retail or another fast-paced, customer-facing environment.
• Good working knowledge of UK employment law.
• Ability to coach and support managers through people processes and difficult conversations.
• Strong written and verbal communication, adaptable to audiences.
• Excellent attention to detail and ability to produce clear, accurate documentation.
• Strong organisational skills and ability to manage competing cases, priorities and deadlines.
• Sound judgement with the ability to resolve matters independently and escalate when required.
• Proactive approach with ownership and follow-through.
• Ability to handle sensitive information professionally and confidentially.

Responsibilities

• Handle employee relations cases, working with managers and using policies, templates and guidance.
• Coach and support managers through people matters, guiding conversations and processes.
• Coordinate case documentation: invitations, letters, meeting notes, outcomes and records.
• Track employee relations cases, key dates and follow-up actions.
• Provide first-line guidance on routine People & Culture questions and escalate when needed.
• Maintain confidential documentation and ensure consistency.
• Support managers with absence, probation, performance, conduct and other day-to-day processes.
• Identify recurring themes and risks to provide additional support.
• Collaborate with the wider People & Culture team on projects to improve experiences.

Skills

HR experience

Hospitality experience

UK employment law

Coaching managers

Attention to detail

Education

CIPD qualification

Job description

The Fulham Shore PLC is seeking a People Co-ordinator (Employee Relations) in London, Soho. The role supports restaurant managers and teams with day-to-day people matters, focusing on employee relations and documentation.

Based in London with four days per week in the office, you will work closely with the People Operations Manager and the wider People & Culture team to coach managers, manage cases and maintain accurate records in a fast-paced hospitality group.