People Coordinator

Fulham Shore LTD; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual Bonus Scheme

Free pizzas and soft drinks on every‑s

25 days' holiday plus Bank Holidays

Birthday off

Pension scheme

Medicash health plan

GP access and counselling

Staff discounts

Cycle to Work Scheme

Employee referral scheme

Job summary

Franco Manca is seeking a People Co-ordinator (Employee Relations) to support restaurant managers and teams with day-to-day people matters. You’ll work with the People Operations Manager to manage employee relations cases, coach managers, and ensure processes and documentation are accurate, consistent and confidential.

This role requires hands-on employee relations experience in a fast-paced hospitality environment, with strong judgement, organisation and a practical, people-focused approach.

Qualifications

• Experience handling employee relations cases.
• Knowledge of UK employment law.
• Experience in hospitality or retail environments.
• Strong written and verbal communication skills.
• Excellent organisational skills and attention to detail.

Responsibilities

• Handle employee relations cases with managers using policies and guidance.
• Coach and support managers through people matters with fair conversations.
• Coordinate case documentation and records including invitations and letters.
• Track cases, key dates and follow-up actions.
• Provide first-line guidance on routine People & Culture questions.
• Maintain confidential documentation and ensure consistency.
• Support managers with absence, probation, performance and conduct processes.
• Identify recurring themes and risks to support managers.
• Collaborate with the wider People & Culture team on projects.

Skills

HR experience

employee relations

coaching managers

communication skills

organisation

Education

CIPD qualification

Job description

People Co-ordinator (Employee Relations)

London (Soho) | Full Time | Minimum four days per week in the office and restaurants when required

Reports to: People Operations Manager

What you’ll get

• Up to £40,000 per year
• Annual Bonus Scheme
• Free yummy pizzas and soft drinks on every shift
• 25 days' holiday plus Bank Holidays
• Birthday off
• Salary sacrifice pension scheme
• Medicash - Health cash plan including dental, optical, physiotherapy and more
• 24/7 virtual GP access and confidential counselling, plus support with wellbeing, money, legal and personal matters
• Cashback, online discounts and shopping vouchers to help with everyday savings
• Gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks
• Annual social events, incentives and competitions
• 50% staff discount when dining in any Franco Manca restaurant
• Cycle to Work Scheme
• Up to £500 employee referral scheme (T&Cs apply)

At Franco Manca, we don't just make pizza. We create neighbourhood restaurants where great food, passionate people and genuine hospitality come together every day.

We're now looking for a People Co-ordinator (Employee Relations) to support our restaurant managers and teams with day-to-day people matters. Working closely with our People Operations Manager and wider People & Culture team, you'll manage employee relations cases, coach managers and make sure our processes and documentation are handled accurately, consistently and with care.

This is a brilliant opportunity for an organised and people-focused HR professional with hands‑on employee relations experience who wants to continue developing within a supportive, practical and fast-paced People & Culture team.

If you're confident handling employee relations matters, enjoy supporting managers and care about creating a positive employee experience, we'd love to hear from you.

What You'll Be Doing

As People Co-ordinator, you'll provide practical first-line People & Culture support to restaurant managers and teams, with a particular focus on employee relations.

You'll:

• Handle employee relations cases, working alongside managers and using our policies, templates and guidance.
• Coach and support managers through people matters, helping them approach conversations and processes confidently and fairly.
• Coordinate case documentation, including invitations, letters, meeting notes, outcomes and case records.
• Track employee relations cases, key dates and follow-up actions to keep matters moving.
• Provide first-line guidance on routine People & Culture questions and know when to involve a more experienced colleague.
• Maintain accurate and confidential documentation, ensuring cases are handled consistently and with care.
• Support managers with absence, probation, performance, conduct and other day-to-day people processes.
• Identify recurring employee relations themes, risks and opportunities for additional manager support.
• Work closely with the wider People & Culture team on projects and initiatives that improve the employee and manager experience.

What We're Looking For

We're looking for someone who can balance practical employee relations knowledge with strong organisation, sound judgement and a genuinely people-focused approach.

You'll ideally have:

• Practical HR or People & Culture experience, including handling employee relations cases.
• Experience working in hospitality, retail or another fast‑paced, customer‑facing environment.
• A good working knowledge of employee relations and UK employment law.
• The confidence to coach and support managers through people processes and difficult conversations.
• Strong written and verbal communication skills, with the ability to adapt your approach to different audiences.
• Excellent attention to detail and the ability to produce clear, accurate documentation.
• Strong organisational skills and the ability to manage competing cases, priorities and deadlines.
• Sound judgement, with the confidence to resolve appropriate matters independently and elevate when required.
• A proactive approach, taking ownership and following through on actions without needing close supervision.
• The ability to handle sensitive information professionally and confidentially.

Bonus Points For

• A CIPD qualification or currently working towards one.
• Experience supporting employee relations matters across multiple restaurant, hospitality or retail locations.
• Experience coaching operational managers through absence, performance, conduct and grievance processes.
• Experience maintaining employee relations trackers and identifying recurring trends or risks.

Why Join Franco Manca?

We're proud of our culture, our people and the quality of what we do. You'll join a People & Culture team that stays close to our restaurants, managers and teams rather than sitting far away from the action.

You’ll have the opportunity to manage your own employee relations cases, learn from experienced People & Culture colleagues and build your knowledge across people processes, manager coaching and wider projects as the business continues to evolve.

We're proud to be an equal opportunities employer and believe our differences make us stronger. We welcome applications from people of all backgrounds and recruit based on skills, experience and potential. If you need any adjustments during the application or interview process, just let us know. We'll do everything we can to support you.