People Co-ordinator

Franco Manca; Greater London; Vor Ort; GBP 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

Annual Bonus Scheme

Free pizzas on shifts

25 days' holiday + bank holidays

Birthday off

Pension scheme

Zusammenfassung

Franco Manca in London is seeking a People Co-ordinator (Employee Relations) to support restaurant managers with day‑to‑day people matters. You’ll manage employee relations cases, coach managers and ensure processes and documentation are accurate and confidential.

Join a practical, fast‑paced People & Culture team and develop your hands‑on ER experience across hospitality settings while contributing to improvements in manager support and employee experience.

Qualifikationen

• Hands-on employee relations experience within hospitality or retail environments.
• Strong understanding of UK employment law and HR best practices.
• Ability to coach managers through absence, performance, conduct and grievance situations.
• Experience maintaining ER trackers and identifying recurring trends or risks.

Aufgaben

• Handle employee relations cases alongside managers using policies and guidance.
• Coach managers through conversations and processes to ensure fair handling.
• Coordinate case documentation: invitations, letters, meeting notes, outcomes and records.
• Track cases, key dates and follow-up actions to keep matters moving.
• Provide first-line guidance on routine People & Culture questions.
• Maintain confidential documentation and ensure consistent processes.
• Support managers with absence, probation, performance, conduct and other day-to-day processes.
• Identify recurring ER themes and opportunities for manager support.
• Collaborate with the wider People & Culture team on projects to improve the employee and manager experience.

Kenntnisse

Employee relations

Coaching managers

Policies & templates

Documentation accuracy

Confidentiality

UK employment law

Stakeholder management

Proactive case tracking

Tools

HR systems

Jobbeschreibung

People Co-ordinator (Employee Relations) to support our restaurant managers and teams with day-to-day people matters. Working closely with our People Operations Manager and wider People & Culture team, you'll manage employee relations cases, coach managers and make sure our processes and documentation are handled accurately, consistently and with care. This is a brilliant opportunity for an organised and people-focused HR professional with hands-on employee relations experience who wants to continue developing within a supportive, practical and fast-paced People & Culture team.

What You'll Be Doing

• Handle employee relations cases, working alongside managers and using our policies, templates and guidance.
• Coach and support managers through people matters, helping them approach conversations and processes confidently and fairly.
• Co-ordinate case documentation, including invitations, letters, meeting notes, outcomes and case records.
• Track employee relations cases, key dates and follow-up actions to keep matters moving.
• Provide first-line guidance on routine People & Culture questions and know when to involve a more experienced colleague.
• Maintain accurate and confidential documentation, ensuring cases are handled consistently and with care.
• Support managers with absence, probation, performance, conduct and other day-to-day people processes.
• Identify recurring employee relations themes, risks and opportunities for additional manager support.
• Work closely with the wider People & Culture team on projects and initiatives that improve the employee and manager experience., Experience supporting employee relations matters across multiple restaurant, hospitality or retail locations.
• Experience coaching operational managers through absence, performance, conduct and grievance processes.
• Experience maintaining employee relations trackers and identifying recurring trends or risks.

Why Join Franco Manca?

We're proud of our culture, our people and the quality of what we do. You'll join a People & Culture team that stays close to our restaurants, managers and teams rather than sitting far away from the action. You'll have the opportunity to manage your own employee relations cases, learn from experienced People & Culture colleagues and build your knowledge across people processes, manager coaching and wider projects as the business continues to evolve.

We're proud to be an equal opportunities employer and believe our differences make us stronger. We welcome applications from people of all backgrounds and recruit based on skills, experience and potential. If you need any adjustments during the application or interview process, just let us know. We'll do everything we can to support you.

Experience

• Practical HR or People & Culture experience, including handling employee relations cases.
• Experience working in hospitality, retail or another fast-paced, customer-facing environment.
• A good working knowledge of employee relations and UK employment law.
• The confidence to coach and support managers through people processes and difficult conversations.
• Strong written and verbal communication skills, with the ability to adapt your approach to different audiences.
• Excellent attention to detail and the ability to produce clear, accurate documentation.
• Strong organisational skills and the ability to manage competing cases, priorities and deadlines.
• Sound judgement, with the confidence to resolve appropriate matters independently and elevate when required.
• A proactive approach, taking ownership and following through on actions without needing close supervision.
• The ability to handle sensitive information professionally and confidentially.

Benefits and Perks

• Up to £40,000 per year
• Annual Bonus Scheme
• Free yummy pizzas and soft drinks on every shift
• 25 days' holiday plus Bank Holidays
• Birthday off
• Salary sacrifice pension scheme
• Medicash - Health cash plan including dental, optical, physiotherapy and more
• 24/7 virtual GP access and confidential counselling, plus support with wellbeing, money, legal and personal matters
• Cashback, online discounts and shopping vouchers to help with everyday savings
• Gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks
• Annual social events, incentives and competitions
• 50% staff discount when dining in any Franco Manca restaurant
• Cycle to Work Scheme
• Up to £500 employee referral scheme (T&Cs apply)

At Franco Manca, we don't just make pizza. We create neighbourhood restaurants where great food, passionate people and genuine hospitality come together every day.