People Coordinator

FS Central Team; City of Westminster; Sur place; GBP 36 000 - 44 000; Plein temps

Avantages offerts par ce poste

Annual bonus scheme

Free pizzas and soft drinks on shifts

25 days’ holiday + Bank Holidays

Birthday off

Salary sacrifice pension

Medicash health plan

24/7 virtual GP and counselling

Staff discounts at Franco Manca

Cycle to Work

Referral bonus

Résumé du poste

Franco Manca in London (Soho) is seeking a People Co-ordinator (Employee Relations) to support restaurant managers with day-to-day people matters, primarily employee relations. You will work with the People Operations Manager and People & Culture team to handle cases, coach managers, and ensure processes and documentation are accurate and consistent.

This role suits an organized HR professional with hands-on ER experience who wants to grow within a practical and fast-paced team.

Qualifications

• Practical HR or People & Culture experience, including handling employee relations cases.
• Experience in hospitality, retail or another fast-paced, customer-facing environment.
• Good working knowledge of UK employment law.
• Ability to coach and support managers through people processes and difficult conversations.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to produce clear documentation.
• Strong organisational skills and ability to manage competing cases, priorities and deadlines.
• Sound judgement and ability to resolve matters independently and escalate when required.
• Proactive, ownership mindset with follow-through.
• Ability to handle sensitive information confidentially.

Responsabilités

• Provide practical first-line People & Culture support to restaurant managers and teams, focusing on employee relations.
• Coach managers through people matters and guide conversations and processes fairly.
• Coordinate case documentation: invitations, letters, meeting notes, outcomes and records.
• Track cases, dates and follow-up actions to keep matters progressing.
• Offer first-line guidance on routine People & Culture questions and escalate when needed.
• Maintain confidential documentation and ensure consistency across cases.
• Support managers with absence, probation, performance and conduct matters.
• Identify recurring themes and risks to improve manager support.
• Collaborate with wider People & Culture team on initiatives to improve the employee experience.

Connaissances

HR experience

Hospitality

UK employment law

Coaching managers

Communication skills

Attention to detail

Organisation

Confidential handling

Proactive

Independent judgment

Formation

CIPD qualification

Description du poste

People Co-ordinator (Employee Relations)

London (Soho) | Full Time | Minimum four days per week in the office and restaurants when required

Reports to: People Operations Manager

What you’ll get

• Up to £40,000 per year
• Annual Bonus Scheme
• Free yummy pizzas and soft drinks on every shift
• 25 days’ holiday plus Bank Holidays
• Birthday off
• Salary sacrifice pension scheme
• Medicash – Health cash plan including dental, optical, physiotherapy and more
• 24/7 virtual GP access and confidential counselling, plus support with wellbeing, money, legal and personal matters
• Cashback, online discounts and shopping vouchers to help with everyday savings
• Gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks
• Annual social events, incentives and competitions
• 50% staff discount when dining in any Franco Manca restaurant
• Cycle to Work Scheme
• Up to £500 employee referral scheme (T&Cs apply)

At Franco Manca, we don’t just make pizza. We create neighbourhood restaurants where great food, passionate people and genuine hospitality come together every day.

We’re now looking for a People Co-ordinator (Employee Relations) to support our restaurant managers and teams with day-to-day people matters. Working closely with our People Operations Manager and wider People & Culture team, you’ll manage employee relations cases, coach managers and make sure our processes and documentation are handled accurately, consistently and with care.

This is a brilliant opportunity for an organised and people-focused HR professional with hands-on employee relations experience who wants to continue developing within a supportive, practical and fast-paced People & Culture team.

If you’re confident handling employee relations matters, enjoy supporting managers and care about creating a positive employee experience, we’d love to hear from you.

What You’ll Be Doing

As People Co-ordinator, you’ll provide practical first-line People & Culture support to restaurant managers and teams, with a particular focus on employee relations.

You’ll:

• Handle employee relations cases, working alongside managers and using our policies, templates and guidance.
• Coach and support managers through people matters, helping them approach conversations and processes confidently and fairly.
• Co-ordinate case documentation, including invitations, letters, meeting notes, outcomes and case records.
• Track employee relations cases, key dates and follow-up actions to keep matters moving.
• Provide first-line guidance on routine People & Culture questions and know when to involve a more experienced colleague.
• Maintain accurate and confidential documentation, ensuring cases are handled consistently and with care.
• Support managers with absence, probation, performance, conduct and other day-to-day people processes.
• Identify recurring employee relations themes, risks and opportunities for additional manager support.
• Work closely with the wider People & Culture team on projects and initiatives that improve the employee and manager experience.

What We’re Looking For

We’re looking for someone who can balance practical employee relations knowledge with strong organisation, sound judgement and a genuinely people-focused approach.

You’ll ideally have:

• Practical HR or People & Culture experience, including handling employee relations cases.
• Experience working in hospitality, retail or another fast-paced, customer-facing environment.
• A good working knowledge of employee relations and UK employment law.
• The confidence to coach and support managers through people processes and difficult conversations.
• Strong written and verbal communication skills, with the ability to adapt your approach to different audiences.
• Excellent attention to detail and the ability to produce clear, accurate documentation.
• Strong organisational skills and the ability to manage competing cases, priorities and deadlines.
• Sound judgement, with the confidence to resolve appropriate matters independently and elevate when required.
• A proactive approach, taking ownership and following through on actions without needing close supervision.
• The ability to handle sensitive information professionally and confidentially.

Bonus Points For

• A CIPD qualification or currently working towards one.
• Experience supporting employee relations matters across multiple restaurant, hospitality or retail locations.
• Experience coaching operational managers through absence, performance, conduct and grievance processes.
• Experience maintaining employee relations trackers and identifying recurring trends or risks.

Why Join Franco Manca?

We’re proud of our culture, our people and the quality of what we do. You’ll join a People & Culture team that stays close to our restaurants, managers and teams rather than sitting far away from the action.

You’ll have the opportunity to manage your own employee relations cases, learn from experienced People & Culture colleagues and build your knowledge across people processes, manager coaching and wider projects as the business continues to evolve.

We’re proud to be an equal opportunities employer and believe our differences make us stronger. We welcome applications from people of all backgrounds and recruit based on skills, experience and potential. If you need any adjustments during the application or interview process, just let us know. We’ll do everything we can to support you.