Employee Relations Partner - High-Impact ER Coach (Heathrow)

dnata; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Free breakfast, lunch and dinner on 1

Free tea and coffee

Simply health Plan

Refer a Friend Scheme

Discounted gym membership

Cycle to Work Scheme

Apprenticeship programme

Job summary

Dnata is seeking an Employee Relations Partner at London Heathrow to manage a substantial ER caseload, provide guidance on HR policies, and coach line managers to improve performance and handle disciplinary and grievances while ensuring legal compliance and policy alignment.

You will build strong stakeholder relationships, drive continuous improvement within the HR team, and contribute to cross-site projects. Travel across UK sites is expected in a dynamic manufacturing and services environment.

Qualifications

• Experience in Employee Relations/HR Generalist or similar with focus on case management
• Experience in manufacturing or similar environments is preferred
• Strong knowledge of UK employment law and HR best practices
• Excellent communication, coaching and stakeholder engagement skills
• Ability to influence and build credibility at all levels
• Meticulous attention to detail with strategic and pragmatic mindset
• Experience coaching and training leaders in employee relations best practices
• Commercially minded with problem-solving approach
• Ability to travel across UK sites

Responsibilities

• Serve as the first point of contact for all ER-related issues.
• Provide expert advice and guidance on HR policies and procedures.
• Coach and develop line managers through 1:1 sessions and group training on performance and capability, disciplinaries and grievances, and absence management.
• Ensure compliance with employment legislation, HR standards, and company policies.
• Maintain accurate and timely case records and documentation.
• Build strong relationships with stakeholders and provide a consultative approach to resolving issues.
• Manage a high-volume ER caseload, including complex and sensitive cases.
• Contribute to a culture of continuous improvement within the HR team.
• Participate in broader people-focused projects as required.
• Champion a culture of fairness, inclusion, and respect in all employee relations practices.

Skills

Employee Relations

HR Generalist

Case management

UK employment law

Coaching

Stakeholder engagement

Attention to detail

Policy interpretation

Travel

Job description

Dnata is seeking an Employee Relations Partner at London Heathrow to manage a substantial ER caseload, provide guidance on HR policies, and coach line managers to improve performance and handle disciplinary and grievances while ensuring legal compliance and policy alignment.

You will build strong stakeholder relationships, drive continuous improvement within the HR team, and contribute to cross-site projects. Travel across UK sites is expected in a dynamic manufacturing and services environment.