Employee Relations Coach & Policy Lead

ProCook; Gloucester; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Free parking on-site

Free gym access on-site

Hybrid Working: 3 days HQ, 2 days home

Discretionary bonus up to 10%

Annual leave 33 days

Employee Assistance Programme

Salary sacrifice Electric Car Scheme

Cycle to work scheme

Generous colleague discount

Volunteering days

Job summary

ProCook is seeking an Employee Relations Specialist to guide managers and uphold fair, compliant working practices across our retail and hospitality environment in the UK. You will lead investigations, support performance management, disciplinary and grievance processes, and help shape policies while staying current with employment law and HR trends.

With a strong emphasis on coaching, data-driven insights, and stakeholder collaboration, you’ll ensure consistent ER practices and contribute to a

Qualifications

• Proven ability to coach, mentor, and support managers on ER issues.
• Strong knowledge of employment law and ER best practices.
• Experience in investigations, disciplinary and grievance handling.
• Experience with performance management processes and redundancy/restructure cases.
• Ability to design and deliver ER training.

Responsibilities

• Provide expert ER guidance to managers on performance, investigations, and compliance.
• Lead investigations and prepare high-quality reports and recommendations.
• Support disciplinary and grievance processes, flexible-working requests, TUPE, sickness.
• Coach managers and ensure best practice across the business.
• Maintain case records and support data reporting.
• Review and update policies to stay compliant.
• Deliver ER training to managers.
• Stay up to date with employment law and trends.

Skills

Coaching managers

Stakeholder management

Influence change

Communication skills

Employment law knowledge

Education

CIPD qualification

Job description

ProCook is seeking an Employee Relations Specialist to guide managers and uphold fair, compliant working practices across our retail and hospitality environment in the UK. You will lead investigations, support performance management, disciplinary and grievance processes, and help shape policies while staying current with employment law and HR trends.

With a strong emphasis on coaching, data-driven insights, and stakeholder collaboration, you’ll ensure consistent ER practices and contribute to a