HR Employee Relations Specialist

ProCook; Gloucester; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Free parking on-site

Free gym access on-site

Hybrid Working: 3 days HQ, 2 days home

Discretionary bonus up to 10%

Annual leave 33 days

Employee Assistance Programme

Salary sacrifice Electric Car Scheme

Cycle to work scheme

Generous colleague discount

Volunteering days

Job summary

ProCook is seeking an Employee Relations Specialist to guide managers and uphold fair, compliant working practices across our retail and hospitality environment in the UK. You will lead investigations, support performance management, disciplinary and grievance processes, and help shape policies while staying current with employment law and HR trends.

With a strong emphasis on coaching, data-driven insights, and stakeholder collaboration, you’ll ensure consistent ER practices and contribute to a

Qualifications

• Proven ability to coach, mentor, and support managers on ER issues.
• Strong knowledge of employment law and ER best practices.
• Experience in investigations, disciplinary and grievance handling.
• Experience with performance management processes and redundancy/restructure cases.
• Ability to design and deliver ER training.

Responsibilities

• Provide expert ER guidance to managers on performance, investigations, and compliance.
• Lead investigations and prepare high-quality reports and recommendations.
• Support disciplinary and grievance processes, flexible-working requests, TUPE, sickness.
• Coach managers and ensure best practice across the business.
• Maintain case records and support data reporting.
• Review and update policies to stay compliant.
• Deliver ER training to managers.
• Stay up to date with employment law and trends.

Skills

Coaching managers

Stakeholder management

Influence change

Communication skills

Employment law knowledge

Education

CIPD qualification

Job description

At ProCook, we believe that a strong, engaged, and supported workforce is the key to success. As an Employee Relations Specialist, you will play a crucial role in ensuring a positive working environment by providing expert guidance on employee relations (ER) matters. You will support and coach managers, drive best practice, and ensure compliance with employment legislation while fostering a culture of fairness and transparency.

• Previous experience in a similar role within a fast-paced retail or hospitality environment would be highly advantageous.

• Provide expert advice on all aspects of managing underperformance, including informal and formal performance improvement plans.
• Lead on investigations, ensuring high-quality reports and recommendations, particularly in redundancy and restructure cases.
• Deliver support and guidance across a wide range of ER areas, including disciplinary and grievance processes, flexible working requests, TUPE, sickness, contractual queries, and policy interpretation.
• Coach, advise, and influence line managers on ER issues efficiently and accurately, ensuring best practice is applied consistently across the business.
• Maintain accurate records of case management and tracking, providing insights through data reporting.
• Design and deliver ER-related training to managers, equipping them with the knowledge and skills to handle employee relations effectively.
• Stay up to date with employment law and HR trends to ensure compliance and best practice.
• Support the creation and review of policies to ensure they remain legally compliant and aligned with ProCook’s values and business objectives.

Desired Skills

• Strong ability to coach, mentor, and support managers on ER issues.
• Effective stakeholder management and collaboration.
• Ability to influence and drive positive change within the organisation.
• Highly effective verbal and written communications skills.

• A strong knowledge of employment law and ER best practices (you know your stuff!).
• Brilliant people skills, you’re a natural communicator who can guide and influence with ease.
• A proactive, collaborative approach, always looking for better ways to do things.
• Excellent organisational skills and eagle-eyed attention to detail.
• Adaptable and open to change in a dynamic business environment.
• Self-motivated with a proactive and solution-focused approach.
• Passionate about fostering a positive and supportive workplace culture.
• CIPD qualification is ideal.

What’s in it for You?

• Salary is between £40,000 - £45,000 depending on experience and skills
• Total value of our perks is valued at up to£3,000+ per year
• Free parkingon-site
• Free gym accesson-site
• Unlimited coffee and teathroughout the day
• Free fresh fruit and cakedaily
• Subsidised meals- breakfast and lunch
• Hybrid Working: 3 days in our inspiring ProCook HQ, 2 days flexible remote
• Opportunity to work with a passionate team
• Generous colleague discount- 40% off to spend in store or online + 30% for friends and family
• 2 x Annual paid volunteering days
• Employee Assistance Programme
• Salary Sacrifice Electric Car Scheme Policy + Cycle to work scheme (contingent to company policy)
• Enhanced Maternity & Paternity Pay
• Friends and Family Referral Scheme
• 33 Days Annual Leave (including bank holidays)
• Discretionary bonus scheme of up to 10%
• B Corp certified companycommitted to ethical practices and sustainability
• A company recognised as a Great Place to Work for 5 consecutive years
• Disability Confident Leader

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.