Employee Relations Advisor

HARRODS; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

Harrods is seeking an Employee Relations Advisor to provide expert HR support and case management across the business. The role focuses on managing behaviour, absence, performance, maternity/paternity, and flexible working cases, with a view to resolving issues efficiently.

You will coach line managers, ensure policy compliance, and use data to identify trends and drive improvements in the employee experience.

Qualifications

• Experience in employee relations and case management.
• Retail sector experience preferred.
• Strong communication and problem-solving skills.
• Knowledge of employment law and HR policies.
• Ability to analyze data from multiple sources to improve processes.

Responsibilities

• Manage employee relations and casework from start to resolution.
• Coach line managers on best practice people management and policy application.
• Ensure accurate HR records and policy compliance.
• Identify trends from data and implement sustainable improvements.

Skills

Employee relations

Case management

Policy compliance

Coaching managers

Data-driven improvements

Tools

HRIS

MS Office

Job description

We have an exciting opportunity for an Employee Relations Advisor to join our HR team here at Harrods. You will provide employee relations support and case management; predominantly managing behaviour, absence, performance, maternity/paternity, flexible working cases within a business area.

About the Role

As the Employee Relations Advisor you will provide expert HR support across multiple channels, including phone, email and web-based enquiries, managing employee relations and people management cases from inception through to resolution. You will coach and influence line managers on best practice people management, ensuring consistent application of policies while driving positive change across the business. Using management information and insight, you will identify trends, address recurring challenges and implement sustainable solutions that enhance the employee experience.

You will build strong relationships with employees and managers, delivering training and guidance that empowers leaders to confidently manage people matters with reduced reliance on HR support. Acting as a subject matter expert in employment law and company policies, you will ensure legislative compliance, support the development and continuous improvement of HR processes, and promote consistency in their application. In addition, you will maintain accurate HR records, support the growth of junior team members, and contribute to a culture of learning, accountability and operational excellence

About You

You are a highly organised and customer-focused ER professional with excellent communication skills, able to convey information clearly and concisely both verbally and in writing, with exceptional attention to detail. You have previous experience working within retail and can thrive in a fast-paced environment, managing high volumes of work accurately and meeting deadlines while maintaining a friendly, empathetic and solutions-focused approach to supporting colleagues and managers. Driven by continuous improvement, you are comfortable working with data from multiple sources, using insights to identify efficiencies, enhance processes and deliver an outstanding service

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

At Harrods

We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.