Employee Relations Advisor

Harrods; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

Harrods is looking for an Employee Relations Advisor to join the HR team in a fast-paced retail environment. You will manage employee relations cases, coach managers, and promote consistent policy application while ensuring compliance and high service levels.

You will work across multiple channels, using data to identify trends and drive improvements in HR processes and the employee experience.

Qualifications

• Excellent communication skills across phone, email and written channels.
• Experience coaching managers on people management best practices.
• Solid knowledge of employment law and HR policy application.

Responsibilities

• Provide employee relations support and case management from inception to resolution.
• Coach line managers on policy application and people management.
• Ensure compliance and maintain accurate HR records across cases.

Skills

Communication skills

Stakeholder management

Employment law knowledge

Job description

## Employee Relations AdvisorApply: Hammersmith: Full time: Posted Today: End Date: October 9, 2026 (29 days left to apply): VAC- 54945We have an exciting opportunity for an Employee Relations Advisor to join our HR team here at Harrods. You will provide employee relations support and case management; predominantly managing behaviour, absence, performance, maternity/paternity, flexible working cases within a business area.**About the Role**As the Employee Relations Advisor you will provide expert HR support across multiple channels, including phone, email and web-based enquiries, managing employee relations and people management cases from inception through to resolution. You will coach and influence line managers on best practice people management, ensuring consistent application of policies while driving positive change across the business. Using management information and insight, you will identify trends, address recurring challenges and implement sustainable solutions that enhance the employee experience.You will build strong relationships with employees and managers, delivering training and guidance that empowers leaders to confidently manage people matters with reduced reliance on HR support. Acting as a subject matter expert in employment law and company policies, you will ensure legislative compliance, support the development and continuous improvement of HR processes, and promote consistency in their application. In addition, you will maintain accurate HR records, support the growth of junior team members, and contribute to a culture of learning, accountability and operational excellence**About You**You are a highly organised and customer-focused ER professional with excellent communication skills, able to convey information clearly and concisely both verbally and in writing, with exceptional attention to detail. You have previous experience working within retail and can thrive in a fast-paced environment, managing high volumes of work accurately and meeting deadlines while maintaining a friendly, empathetic and solutions-focused approach to supporting colleagues and managers. Driven by continuous improvement, you are comfortable working with data from multiple sources, using insights to identify efficiencies, enhance processes and deliver an outstanding service**About Us**Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.**Our Promise to You**Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.**Uniquely You**Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. **Additional Information:****Time Type:**Permanent**Department:**Employee Relations (Misty Mccrory)