Empathy-Driven Customer Advisor (Flexible Hours)

Savaria Corporation; Guiseley; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Overtime premium

Saturday pay 1.25x

Sunday pay 1.75x

Flexible start times

Job summary

Savaria Corporation in Guiseley, England, is seeking a Customer Service Advisor to support customers relying on mobility products. You will handle inbound/outbound calls, respond to emails, schedule installations, and guide customers through service processes.

The role focuses on reassurance, problem-solving and delivering high-quality service with flexible start times and weekend overtime opportunities. Training is provided, and you’ll work as part of a friendly team in a role with

Qualifications

• Excellent communication skills, both over the phone and in writing.
• Genuine ability to listen and show empathy.
• Positive, can-do attitude and strong work ethic.
• Good IT skills and confidence using Microsoft Office and business systems.
• Strong organisation and time management skills.
• Ability to work effectively as part of a team.

Responsibilities

• Taking inbound calls, making outbound calls and responding to customer emails.
• Helping customers with installation appointments, service requests and maintenance queries.
• Providing reassurance and support when customers experience issues with mobility equipment.
• Liaising with installers, engineers and colleagues across the business to resolve customer concerns.
• Confirming installation dates and guiding customers through the installation process.
• Completing order entry and associated administration tasks.
• Building positive relationships with customers and representing the business in a professional manner at all times.

Skills

Excellent communication

Empathy

Teamwork

Time management

Customer service

Tools

Microsoft Office

CRM systems

Job description

Savaria Corporation in Guiseley, England, is seeking a Customer Service Advisor to support customers relying on mobility products. You will handle inbound/outbound calls, respond to emails, schedule installations, and guide customers through service processes.

The role focuses on reassurance, problem-solving and delivering high-quality service with flexible start times and weekend overtime opportunities. Training is provided, and you’ll work as part of a friendly team in a role with