Empathetic Inbound Customer Care Advisor

Serco Group Plc; West of England; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Up to 6% pension scheme

Free parking on site

Health & wellbeing benefits (EAP, etc)

Discounts and exclusive deals

Training and development opportunities

Job summary

Serco Group Plc is seeking an Inbound Contact Centre Advisor at a brand-new Bristol office. You will deliver a warm, professional customer experience, gather information, advise on next steps, and resolve issues with care and accuracy.

The role emphasizes empathy, data handling, and compliance with security standards. You’ll be part of a supportive team with hybrid working options, benefitting from pension, parking, discounts, and development opportunities.

Qualifications

• Experience in a contact centre or customer service environment.
• Ability to gather information accurately and show empathy to customers.
• Competent with Microsoft Office applications and data security basics (BPSS/DBS processes).
• English and Maths GCSE or equivalent.

Responsibilities

• Provide exceptional customer service across all channels while meeting targets.
• Gather information and record accurately on IT systems with empathy.
• Process enquiries, signpost customers, and use service scripts for resolutions.
• Deal with customers courteously and liaise with third parties as needed.
• Liaise with professionals to identify next steps for the customer.
• Comply with PCI data security standards and keep knowledge up to date.

Skills

Empathy

Resilience

Customer service

Data entry

MS Office

Education

GCSE English & Maths

Tools

Word

Excel

Outlook

Job description

Serco Group Plc is seeking an Inbound Contact Centre Advisor at a brand-new Bristol office. You will deliver a warm, professional customer experience, gather information, advise on next steps, and resolve issues with care and accuracy.

The role emphasizes empathy, data handling, and compliance with security standards. You’ll be part of a supportive team with hybrid working options, benefitting from pension, parking, discounts, and development opportunities.