Empathy-Driven Branch Banking Support

Lloyds Banking Group; Cross; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Private medical with BUPA

Share schemes

Discounted shopping

22 days’ holiday + bank holidays

Job summary

Lloyds Banking Group is recruiting for a Customer Support role based across Malvern & Worcester branches. The full-time position offers 35 hours weekly, including Saturdays, with salary from £26,200 to £26,950 after six months. You’ll help customers with their banking needs, while guiding them to digital options and services.

We value empathy, reliability, and a customer‑first mindset. Training is provided, and opportunities exist to advance within the Group’s broader channels and digital

Qualifications

• Minimum 12 months customer service experience.
• Strong communicator with a caring, customer-focused approach.
• Willingness to learn and adapt to banking products and processes.

Responsibilities

• Provide face-to-face customer support in branches.
• Assist with everyday banking tasks and support customers during important moments.
• Promote and support digital banking services for customers.

Skills

Customer service

Communication

Empathy

Job description

Lloyds Banking Group is recruiting for a Customer Support role based across Malvern & Worcester branches. The full-time position offers 35 hours weekly, including Saturdays, with salary from £26,200 to £26,950 after six months. You’ll help customers with their banking needs, while guiding them to digital options and services.

We value empathy, reliability, and a customer‑first mindset. Training is provided, and opportunities exist to advance within the Group’s broader channels and digital