Household Claims Specialist - Hybrid (Cardiff)

Admiral; Cardiff; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Admiral is seeking a proactive Prime Claims Handler to support customers through the claims journey for home and belongings. You will own new and existing claims, coordinate with customers, suppliers and internal teams, and progress cases with care and informed decisions.

The role focuses on delivering fair outcomes, timely updates, and a high-quality customer experience, with hybrid working from Cardiff two days per week. Previous claims or insurance experience is desirable.

Qualifications

• Essential: strong customer focus with an empathetic and professional approach.
• Essential: excellent verbal and written communication skills.
• Essential: good organisation, time management and attention to detail.
• Essential: ability to manage workloads, prioritise effectively and make informed decisions.
• Essential: resilient, adaptable and able to work in a fast-paced environment.
• Essential: strong teamworking skills and commitment to high-quality service.

Responsibilities

• Manage household claims from allocation through to settlement, progressing each claim to the furthest point.
• Deliver on our customer promise with proactive updates and efficient resolution of queries.
• Assess and validate claim information, review supporting docs and supplier reports, and make informed decisions.
• Liaise with customers and third-party suppliers to obtain information and progress claims.
• Meet quality, service and performance targets while ensuring fair, professional treatment of customers.
• Accurately capture and maintain claim records, safeguarding data and complying with Data Protection requirements.

Skills

Empathetic communication

Verbal communication

Written communication

Time management

Organisation

Decision making

Team collaboration

Customer focus

Job description

Admiral is seeking a proactive Prime Claims Handler to support customers through the claims journey for home and belongings. You will own new and existing claims, coordinate with customers, suppliers and internal teams, and progress cases with care and informed decisions.

The role focuses on delivering fair outcomes, timely updates, and a high-quality customer experience, with hybrid working from Cardiff two days per week. Previous claims or insurance experience is desirable.