Claims Advisor: Customer Care Expert

Policy Expert Claims; Tonbridge; On-site; GBP 25,000 - 26,000; Full time

Job summary

Policy Expert Claims is seeking a customer-focused Claims Advisor to be the first point of contact for policyholders reporting a claim. You will gather details, check coverage, review documents and pass the claim to the next stage, ensuring accurate information and a seamless experience.

The role emphasizes strong communication, attention to detail and empathy. Prior household claims experience is preferred; salary is £25-£26k depending on experience.

Qualifications

• Experience handling household claims.
• Ability to interpret policy wording and determine liability.
• Strong analytical ability to assess reports, invoices and evidence.

Responsibilities

• Answer first point of contact calls for New claims and transfers.
• Provide excellent customer service and manage sensitive interactions.
• Gather details, verify coverage, and collect information for claims.
• Pass claims to the next stage after checks and documentation.
• Maintain accuracy to pass audits at 95%+.

Skills

Household claims

Policy wording

Analytical thinking

Fraud awareness

Claims settlement

File ownership

Job description

Policy Expert Claims is seeking a customer-focused Claims Advisor to be the first point of contact for policyholders reporting a claim. You will gather details, check coverage, review documents and pass the claim to the next stage, ensuring accurate information and a seamless experience.

The role emphasizes strong communication, attention to detail and empathy. Prior household claims experience is preferred; salary is £25-£26k depending on experience.