Pet Claims Specialist — Hybrid Role

Admiral Group; Peterborough; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid working model

Share in Admiral’s future after 12 mo,

Annual share allocation up to £3,600

Job summary

Admiral is hiring a Pet Claims Handler in Peterborough to assess pet insurance claims up to £10,000, engaging customers across phone, webchat and email. The role sits within Admiral's growing Pet Claims business, with a hybrid work model combining office and home-based tasks.

The ideal candidate will have strong communication skills, meticulous attention to detail, and the ability to manage multiple tasks in a fast-paced environment, supporting ongoing claims processing and process improvements.

Qualifications

• Excellent communication skills and attention to detail.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Strong stakeholder engagement and collaboration.
• Proficient with Microsoft Office suite (Word, Excel, Outlook).

Responsibilities

• Assess pet insurance claims up to £10,000.
• Engage with customers and suppliers via phone, webchat and email.
• Support claims processing teams in Peterborough.
• Ensure adherence to policies and internal processes.
• Contribute to process improvements and change projects.
• Coordinate with internal and external colleagues on claims-related activities.

Skills

Strong communication

Attention to detail

Prioritisation

Stakeholder engagement

MS Office (Word, Excel, Outlook)

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Admiral is hiring a Pet Claims Handler in Peterborough to assess pet insurance claims up to £10,000, engaging customers across phone, webchat and email. The role sits within Admiral's growing Pet Claims business, with a hybrid work model combining office and home-based tasks.

The ideal candidate will have strong communication skills, meticulous attention to detail, and the ability to manage multiple tasks in a fast-paced environment, supporting ongoing claims processing and process improvements.