Household Claims Lead — Hybrid (Cardiff)

Consortium; Cardiff; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work pattern

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Job summary

Admiral is seeking a positive, customer-focused Claims Handler for its Household Claims Prime team in Cardiff. The role involves managing new and existing household claims, primarily by telephone, with the aim of guiding customers through the claims journey while meeting service standards.

You will work in a supportive team, manage your own caseload, and contribute to an improved customer experience. The position offers hybrid work and opportunity to grow within a leading insurer.

Qualifications

• Strong customer focus with an empathetic and professional approach.
• Clear verbal and written communication skills.
• Ability to manage workloads, prioritise and make informed decisions.
• Experience in customer service, claims or insurance.

Responsibilities

• Manage household claims from allocation through to settlement, progressing each claim.
• Provide proactive updates and resolve queries to ensure a positive customer experience.
• Assess information, review documentation and make informed decisions within policy rules.
• Liaise with customers and third-party suppliers to obtain information and progress claims.

Skills

Customer focus

Empathetic approach

Verbal communication

Written communication

Organisation

Time management

Attention to detail

Decision making

Resilience

Teamwork

Customer service experience

Claims/insurance knowledge

Caseload management

Job description

Admiral is seeking a positive, customer-focused Claims Handler for its Household Claims Prime team in Cardiff. The role involves managing new and existing household claims, primarily by telephone, with the aim of guiding customers through the claims journey while meeting service standards.

You will work in a supportive team, manage your own caseload, and contribute to an improved customer experience. The position offers hybrid work and opportunity to grow within a leading insurer.