Empathetic Claims Advisor

HomeServe UK; Preston; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working after probation

22 days holiday

Free onsite parking

Pension scheme

Health & wellbeing benefits

Job summary

HomeServe is looking for passionate, customer-focused Claims Advisors to join our Preston-based Claims Department. You’ll be the first point of contact for customers making a claim, taking ownership of every interaction, and delivering a professional, efficient and empathetic service.

This fixed-start role begins on 23 November 2026, with a comprehensive training programme and a hybrid working arrangement after probation.

Qualifications

• Previous customer service experience is preferred.
• Resilient under pressure and professional.
• Excellent listening and communication skills.

Responsibilities

• Be the first point of contact for customers making a claim and manage the interaction with care.
• Take ownership of claims, organise engineer visits, and ensure timely resolution.

Skills

Customer service experience

Job description

HomeServe is looking for passionate, customer-focused Claims Advisors to join our Preston-based Claims Department. You’ll be the first point of contact for customers making a claim, taking ownership of every interaction, and delivering a professional, efficient and empathetic service.

This fixed-start role begins on 23 November 2026, with a comprehensive training programme and a hybrid working arrangement after probation.