Claims Advisor

HomeServe UK; Walsall; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Holiday entitlement

Pension

Health benefits

Job summary

HomeServe UK in Walsall is seeking a proactive Claims Advisor to be the first point of contact for customers making a claim. You will take ownership of interactions, ensure professional and empathetic service, and support with engineer scheduling and query resolution.

This is a permanent, full-time role with a fixed start date and a probation period. Starting salary is £28,000 per year, with hybrid working available following successful completion of probation.

Qualifications

• To join us as a Claims Advisor, you do not need a specific background or qualifications.
• All we ask is that you have some previous customer service experience and the following attributes:
• Resilient - able to stay calm and professional in challenging situations
• A great listener, who can understand what our customers need
• Eager to learn all about our products and processes
• Dedicated to providing excellent customer service
• Detail-focused, so you can follow our processes correctly
• Able to use a computer, so you can get to grips with our software and systems
• Someone who enjoys working in a fast-paced, supportive, and fun environment

Skills

Customer service experience

Great communication

Problem solving

Empathy

Job description

Location: Walsall (WS2 7BN)

Salary: £28,000 per annum

Contract: Permanent, Full-Time (40 hours per week)

Start Date: 23rd November 2026

Interviews: From 2nd November 2026

At HomeServe, our customers are at the heart of everything we do. We're looking for passionate, customer-focused Claims Advisors to join our busy Claims Department in Walsall and help deliver outstanding outcomes when our customers need us most.

As a Claims Advisor, you'll be the first point of contact for customers making a claim, taking ownership of every interaction and ensuring each customer receives a professional, efficient and empathetic service. We are looking for people who put customers first, take pride in doing the right thing, and are committed to delivering a positive experience every time.

If you're a great communicator, enjoy problem-solving and thrive in a fast-paced environment, we'd love to hear from you. Successful candidates must be able to complete all pre-employment checks before their start date.

Please note: This role has a fixed start date of 23rd November 2026, and due to the training and onboarding programme, successful candidates must be available to commit to work with no annual leave booked during their first month of employment.

Why Join HomeServe?

• Starting salary of £28,000 per year
• Opportunities for career development and progression
• Hybrid working available following successful completion of probation
• A supportive team environment where customer service excellence is recognised and rewarded
• The opportunity to make a real difference for customers when they need us most

Who is HomeServe looking for?

We’re looking for enthusiastic and empathetic individuals to join our team as Claims Advisors. In this role, you’ll be part of a vibrant, supportive team, helping customers with both claims and general service enquiries. You’ll take the time to understand each customer’s needs, whether that’s progressing a claim or resolving a query, and aim to provide the right solution first time.

For example, if a customer’s boiler breaks down, you’ll take ownership from the outset – handling the claim, organising an engineer visit, and ensuring the issue is resolved as quickly and smoothly as possible. You’ll also support customers with a wide range of everyday queries, making sure they feel supported whenever they reach out to us. With ongoing training, you’ll develop strong knowledge of our products, systems, and regulatory processes, enabling you to deliver a confident, seamless experience across every interaction.

Qualifications

To join us as a Claims Advisor, you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:

• Resilient - able to stay calm and professional in challenging situations
• A great listener, who can understand what our customers need
• Eager to learn all about our products and processes
• Dedicated to providing excellent customer service
• Detail-focused, so you can follow our processes correctly
• Able to use a computer, so you can get to grips with our software and systems
• Someone who enjoys working in a fast-paced, supportive, and fun environment

We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands‑on support, ongoing training, and great rewards along the way.

What can HomeServe offer me?

• 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice
• Access to hundreds of discounts via ORB - Our Recognition & Benefits platform, plus interest‑free tech purchasing, Salary Finance, mortgage advice, and more
• Free HomeServe policy - giving you peace of mind at home
• Pension scheme to support your future
• Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme
• Free onsite parking and great links to local public transport
• Cycle to Work Scheme
• Free toast and refreshments to keep you fuelled throughout the day

Who is HomeServe?

With over 30 years’ experience in looking after UK homes, HomeServe is one of the country’s leading home assistance providers. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers.

Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether it is a scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job done – quickly, safely, and with care.