Claims & Customer Care Specialist

HomeServe UK; Preston; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance 22–25 days

Hybrid work after probation

Pension scheme

Employee discounts via ORB

Job summary

HomeServe UK is seeking motivated Claims Handlers to join our Preston-based Claims Department. You will be the first point of contact for customers making claims, taking ownership of each interaction and delivering a professional, efficient and empathetic service.

The role supports customer queries and involves coordinating engineer visits as required. Successful candidates will undergo comprehensive training, with a start date of 23rd November 2026.

Qualifications

• Experience in customer service and handling inquiries.
• Ability to stay calm and professional in challenging situations.
• Strong communication and problem-solving skills.

Responsibilities

• Be the first point of contact for customers making a claim and own the interaction.
• Provide a professional, efficient and empathetic service across all communications.
• Coordinate engineer visits and guide customers through the claims process.
• Support customers with general service enquiries as needed.

Skills

Customer service

Excellent communicator

Empathy

Tools

CRM software

Job description

HomeServe UK is seeking motivated Claims Handlers to join our Preston-based Claims Department. You will be the first point of contact for customers making claims, taking ownership of each interaction and delivering a professional, efficient and empathetic service.

The role supports customer queries and involves coordinating engineer visits as required. Successful candidates will undergo comprehensive training, with a start date of 23rd November 2026.