Claims Customer Service Advisor - Hybrid Role

HomeServe UK; Preston; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holiday entitlement

ORB discounts

Pension scheme

Health & wellbeing benefits

Free onsite parking

Cycle to Work Scheme

Job summary

HomeServe UK is hiring a Customer Service Representative for the Claims department in Preston. The role is permanent, full-time with a 40-hour week and a starting salary of £28,000 per year.

You will be the first contact for customers making claims, taking ownership of inquiries and coordinating with engineers to resolve issues promptly. Training is provided, with a focus on delivering empathetic, high-quality service.

Qualifications

• Experience in customer service roles, handling inquiries with empathy and efficiency.
• Strong communication and listening skills to understand customer needs.
• Ability to stay calm and professional in fast-paced situations.
• Proactive problem solving to resolve claims and questions.

Responsibilities

• Be the first point of contact for customers making a claim.
• Take ownership of interactions and provide professional, efficient service.
• Coordinate with engineers for site visits and claim progression.
• Support customers with a range of general service enquiries.

Skills

Customer service experience

Empathy

Communication skills

Problem solving

Job description

HomeServe UK is hiring a Customer Service Representative for the Claims department in Preston. The role is permanent, full-time with a 40-hour week and a starting salary of £28,000 per year.

You will be the first contact for customers making claims, taking ownership of inquiries and coordinating with engineers to resolve issues promptly. Training is provided, with a focus on delivering empathetic, high-quality service.