Contact Centre Team Leader: Drive High-Quality CX

Nexus Rental; Pudsey; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic mobility solutions company in Pudsey is seeking a Contact Centre Team Leader to lead and motivate a team of advisors to achieve departmental KPIs and deliver outstanding customer service. The ideal candidate will have a proven track record in developing high-performing teams and a strong customer service orientation. The role involves performance management, coaching, and process improvement within a fast-paced environment. Join this energetic team to drive change and deliver results.

Qualifications

• Proven track record in leading and developing a high-performing team.
• Experience in a customer-focused environment with SLA's.
• Resilient and identifies improvements for self and team.

Responsibilities

• Lead and motivate a team of Contact Centre agents.
• Manage performance through regular reviews and coaching.
• Build effective working relationships with key stakeholders.

Skills

Leadership

Coaching

Analytical skills

Customer focus

Problem solving

Education

GCSE Maths and English or equivalent

Customer Services NVQ level 3 or equivalent

Tools

Microsoft Excel

Business Intelligence (BI) analysis

Job description

A dynamic mobility solutions company in Pudsey is seeking a Contact Centre Team Leader to lead and motivate a team of advisors to achieve departmental KPIs and deliver outstanding customer service. The ideal candidate will have a proven track record in developing high-performing teams and a strong customer service orientation. The role involves performance management, coaching, and process improvement within a fast-paced environment. Join this energetic team to drive change and deliver results.