Contact Centre Team Leader: Drive High-Quality CX

Nexus Rental; Pudsey; Presencial; GBP 30 000 - 40 000; Tempo integral

Resumo da oferta

A dynamic mobility solutions company in Pudsey is seeking a Contact Centre Team Leader to lead and motivate a team of advisors to achieve departmental KPIs and deliver outstanding customer service. The ideal candidate will have a proven track record in developing high-performing teams and a strong customer service orientation. The role involves performance management, coaching, and process improvement within a fast-paced environment. Join this energetic team to drive change and deliver results.

Qualificações

• Proven track record in leading and developing a high-performing team.
• Experience in a customer-focused environment with SLA's.
• Resilient and identifies improvements for self and team.

Responsabilidades

• Lead and motivate a team of Contact Centre agents.
• Manage performance through regular reviews and coaching.
• Build effective working relationships with key stakeholders.

Conhecimentos

Leadership

Coaching

Analytical skills

Customer focus

Problem solving

Formação académica

GCSE Maths and English or equivalent

Customer Services NVQ level 3 or equivalent

Ferramentas

Microsoft Excel

Business Intelligence (BI) analysis

Descrição da oferta de emprego

A dynamic mobility solutions company in Pudsey is seeking a Contact Centre Team Leader to lead and motivate a team of advisors to achieve departmental KPIs and deliver outstanding customer service. The ideal candidate will have a proven track record in developing high-performing teams and a strong customer service orientation. The role involves performance management, coaching, and process improvement within a fast-paced environment. Join this energetic team to drive change and deliver results.