Lead Contact Centre Team – Performance & Coaching

Optical Express; Glasgow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

29 days’ annual leave

Free Laser Eye and Intraocular Lens Surgery

Free eye tests and discounted eyewear

Continuous training and career development opportunities

Job summary

A leading eye care provider in Glasgow is seeking a Contact Centre Team Leader to manage and develop a high-performing team. The role involves overseeing daily operations, coaching staff, and ensuring excellent service delivery. Ideal candidates will possess strong leadership and communication skills, with flexibility to work evenings and weekends. Join a dynamic team and enjoy a modern working environment with comprehensive benefits.

Qualifications

• Proven experience in a contact centre team leader or supervisory role.
• Ability to manage multiple teams and workstreams.
• Flexibility for evenings and weekends (1 in 3).

Responsibilities

• Lead and manage a team of contact centre agents.
• Monitor daily team performance and implement improvements.
• Coach and support team members to maintain high standards.

Skills

People management

Coaching skills

Communication

Interpersonal abilities

Performance management

Job description

A leading eye care provider in Glasgow is seeking a Contact Centre Team Leader to manage and develop a high-performing team. The role involves overseeing daily operations, coaching staff, and ensuring excellent service delivery. Ideal candidates will possess strong leadership and communication skills, with flexibility to work evenings and weekends. Join a dynamic team and enjoy a modern working environment with comprehensive benefits.