Call Center Team Lead — Performance & Coaching

Concentrix Limited; Sheffield; Presencial; GBP 27 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary & Benefits

Dynamic Work Environment

Professional Development

Resumo da oferta

Concentrix Limited is seeking a proactive Team Leader in a vibrant call centre environment. You will support and develop a team of Call Centre Associates, manage daily performance, and help the team achieve goals while delivering excellent customer experience.

The role focuses on coaching, performance management and fostering a collaborative, high-performing team culture within a global organisation.

Qualificações

• About You section highlights leadership, mentoring and people development.
• Experience mentoring or developing team members is preferred.
• Industry knowledge in telecommunications is an advantage.

Responsabilidades

• Manage day-to-day activities of a team to achieve operational goals.
• Monitor attendance and ensure policy compliance.
• Support team to stay focused, engaged and productive.
• Hold regular coaching and performance conversations to drive KPIs.
• Identify improvements and create action plans.
• Lead by example to deliver high-quality customer service.

Conhecimentos

Motivated leader

Results-driven

Excellent communicator

Strong multitasker

Experienced coach

Industry knowledge

Descrição da oferta de emprego

Concentrix Limited is seeking a proactive Team Leader in a vibrant call centre environment. You will support and develop a team of Call Centre Associates, manage daily performance, and help the team achieve goals while delivering excellent customer experience.

The role focuses on coaching, performance management and fostering a collaborative, high-performing team culture within a global organisation.