Call Center Team Lead: Coaching for Results

Concentrix; Sheffield; On-site; GBP 28,000 - 36,000; Full time

Job summary

Concentrix is seeking a proactive Team Leader to guide a busy call centre team. You will supervise day-to-day activities, monitor performance, and ensure we deliver excellent customer experiences while meeting KPIs.

You’ll coach individuals, run regular development conversations, and build a positive, inclusive team environment. The role requires strong communication, prioritisation and the ability to lead by example in a fast-paced setting. Join Concentrix to advance your leadership career.

Qualifications

• Proven leadership and mentoring experience.
• Strong communication and stakeholder management.
• Ability to manage multiple priorities under pressure.
• Experience in telecommunications is a plus.

Responsibilities

• Supervision & Performance Monitoring: Manage day-to-day activities to achieve operational goals.
• Monitor attendance and ensure policy adherence.
• Coaching & Development: conduct regular coaching and performance conversations.
• Motivation & support: develop team members’ skills and potential.
• Customer Service Excellence: drive high-quality customer experience and resolve escalations.
• Effective Communication: run team meetings and share updates to keep everyone aligned.

Skills

Leadership

Coaching & Development

Performance monitoring

Communication

Job description

Concentrix is seeking a proactive Team Leader to guide a busy call centre team. You will supervise day-to-day activities, monitor performance, and ensure we deliver excellent customer experiences while meeting KPIs.

You’ll coach individuals, run regular development conversations, and build a positive, inclusive team environment. The role requires strong communication, prioritisation and the ability to lead by example in a fast-paced setting. Join Concentrix to advance your leadership career.