Emerging Hotel Ops Leader - Belfast Guest Experience

Miller Hospitality Limited; Belfast City District; On-site; GBP 36,000 - 44,000; Full time

Job summary

Miller Hospitality Limited in Belfast City Centre is seeking a Junior Hotel Operations Manager to support daily operations across front office, F&B, and guest services.

This role requires hands-on leadership, strong communication, and a calm, proactive approach in a fast-paced hotel environment. You will supervise teams, manage scheduling, and work with senior management to maintain high standards and guest satisfaction.

Qualifications

• Experience leading hotel teams or departments.
• Strong communication with staff and guests.
• Proactive, hands-on approach in fast-paced environments.

Responsibilities

• Support daily hotel operations across front office, food & beverage, and guest services.
• Supervise and motivate teams to deliver exceptional guest experiences.
• Maintain high service standards, presentation, and efficiency.
• Handle guest queries and resolve issues professionally.
• Assist staff scheduling, training and performance management.
• Collaborate with senior management to improve standards and drive results.

Skills

Leadership

Communication

Organisational skills

Job description

Miller Hospitality Limited in Belfast City Centre is seeking a Junior Hotel Operations Manager to support daily operations across front office, F&B, and guest services.

This role requires hands-on leadership, strong communication, and a calm, proactive approach in a fast-paced hotel environment. You will supervise teams, manage scheduling, and work with senior management to maintain high standards and guest satisfaction.