Emergency Veterinary Receptionist & Client Care Champion

Vets Now; England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

7 weeks pro rata annual leave

Your birthday paid day off

Cash Health Plan (Simply Health)

Staff discounts via Vets Now For You

CPD allowance (£780 pro-rata)

Paid CPD hours (10 per year pro-rata)

Family-friendly policies including pay

UK pension contributions 5% employee /

Staff pet care discount up to 50%

Paid volunteering days

Death in service 2x annual salary

Job summary

Vets Now Barton Le Clay is seeking an experienced receptionist to act as the first point of contact during emergencies. You will greet clients, handle calls, process payments, and support the veterinary team with timely updates and efficient administration.

The role involves booking appointments, communicating with clients, and contributing to a calm, reassuring service during critical times. Weekend and bank holiday work may be included.

Responsibilities

• Receptionists are the first contact in emergencies, handling calls, greeting clients, and processing payments.
• Provide updates to the veterinary team about patients enroute to the clinic.
• Handle administration duties to support clinic operations with accuracy.
• Serve as a liaison between clients and veterinary professionals.
• Booking appointments and managing client communications.

Job description

Vets Now Barton Le Clay is seeking an experienced receptionist to act as the first point of contact during emergencies. You will greet clients, handle calls, process payments, and support the veterinary team with timely updates and efficient administration.

The role involves booking appointments, communicating with clients, and contributing to a calm, reassuring service during critical times. Weekend and bank holiday work may be included.