Emergency Gas Responder - Frontline Safety & Service

SGN; Chipping Norton; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Pension – joint-contribution 6% (12%)

Enhanced maternity & family leave

Life assurance

HolidayPlus

Virtual GP

Employee Assistance Programme

Discretionary discounts on retail/leIS

Job summary

SGN is looking for an Emergency Gas Responder (FCO) to cover multiple sites including Oxford, Banbury, Bicester and Chipping Norton. You will respond to gas leaks, engage with customers and work to keep people safe and warm, with standby and overtime opportunities.

A current ACS qualification (CCN1 or CESPI) is required, ideally MET1–4, plus a full UK driving licence. Base salary £37.8k per year, increasing to £42k after probation, with excellent benefits.

Qualifications

• Friendly, approachable attitude with excellent customer service skills.
• Current ACS qualification, CCN1 or CESPI, ideally MET1–4.
• Flexibility to work in a 24/7 rota, including out-of-hours and weekends.
• Ability to learn and develop, adapt to changing situations and keep calm under pressure.
• Willingness to work as part of a team with clear safety and customer-focus.

Responsibilities

• Identify gas leaks in homes, businesses and outdoor settings to keep people safe.
• Engage with customers with confidence and clear communication about gas services.
• Resolve customer issues to deliver high standards of service.
• Apply knowledge to solve complex situations, ensuring safety for people, property and environment.
• Attend gas escapes within deadlines to maintain reliable service.
• Keep the van, tools and PPE well-maintained and ready for on-call duties.

Skills

Customer service

Communication

Public interaction

Safety awareness

Problem solving

Adaptability

Education

ACS qualification (CCN1 or CESPI)

MET1-4

Tools

UK driving licence

Job description

SGN is looking for an Emergency Gas Responder (FCO) to cover multiple sites including Oxford, Banbury, Bicester and Chipping Norton. You will respond to gas leaks, engage with customers and work to keep people safe and warm, with standby and overtime opportunities.

A current ACS qualification (CCN1 or CESPI) is required, ideally MET1–4, plus a full UK driving licence. Base salary £37.8k per year, increasing to £42k after probation, with excellent benefits.