Emergency Gas Responder (FCO)

SGN; Paisley; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Pension plan

Maternity leave

Life assurance

HolidayPlus

Employee discounts

Job summary

SGN in Paisley is recruiting to keep customers safe at home. You will travel in SGN vehicles, engage with the public and operate on a rota that includes out-of-hours and weekends.

A friendly, customer-focused approach is essential, with ACS CCN1 or CESPI qualification and a valid driving licence. Salary starts at £37,800 with potential to rise to £42,000 after probation, plus enhanced maternity leave, life assurance, pension, and rewards such as HolidayPlus and staff discounts.

Qualifications

• Friendly and approachable with excellent customer service skills.
• Current ACS qualification CCN1 or CESPI (MET1-4 desirable).
• Full and valid driving licence is essential and you will work on a rota including out-of-hours and weekends.

Responsibilities

• Work independently to keep customers safe in their homes.
• Travel in SGN van and communicate with customers.
• Rotas include out-of-hours and weekend shifts.

Skills

Customer service

Problem solving

Driving licence

Education

ACS CCN1 or CESPI

MET1-4 (desirable)

Job description

Paisley Base salary: £37.8k per annum (increase to £42k upon successful completion of probationary period)

Once qualified your earning potential increases with additionally paid standby & overtime

Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.

REQ6111

Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?

SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that – keeping our customers safe in their homes.

I help to keep people safe and warm by…

working independently, problem solving, travelling in my own SGN van, and speaking with our customers.

You will need…

• A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public
• A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (desirable)
• A full and valid driving licence is essential
• You will be working on a rota, meaning out of hours and weekend working is standard.

If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.

Why SGN?

SGN leads pioneering research and development for a net-zero energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.