Emergency Gas Responder - On-Call & Overtime

SGN; Bicester; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Joint-contribution pension

Life assurance

HolidayPlus

Virtual GP

Employee Assistance Programme

Discounts

Job summary

SGN is recruiting an Emergency Gas Responder (FCO) covering Oxford, Banbury, Bicester and surrounding areas. Base salary £37.8k per year, rising to £42k after probation, with standby and overtime on offer.

You will work in homes, businesses and outdoor locations to locate gas leaks and safeguard customers, property and the environment. If you value service excellence and working in a reactive team, this role offers progression opportunities and a comprehensive benefits package, including pension

Qualifications

• Current ACS qualification (CCN1 or CESPI) is required, MET1-4 preferred.
• Able to communicate with customers clearly and calmly.
• Passionate about keeping people safe and informed.
• Full UK driving licence is essential.

Responsibilities

• Identify gas leaks in homes, businesses and outdoor areas.
• Engage with customers confidently to understand service issues.
• Resolve situations to deliver a 10/10 customer service experience.
• Use knowledge of gas services to make situations safe for people, property and environment.
• Attend gas escapes within regulated deadlines to ensure robust service.

Skills

Customer service

Public interaction

Communication

Problem solving

Education

ACS qualification

CCN1

CESPI

MET1-4

Job description

SGN is recruiting an Emergency Gas Responder (FCO) covering Oxford, Banbury, Bicester and surrounding areas. Base salary £37.8k per year, rising to £42k after probation, with standby and overtime on offer.

You will work in homes, businesses and outdoor locations to locate gas leaks and safeguard customers, property and the environment. If you value service excellence and working in a reactive team, this role offers progression opportunities and a comprehensive benefits package, including pension