Emergency Dept Patient Access Associate — Flexible Hours & Growth

MaineHealth; Belfast City District; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth is seeking a Patient Access Associate I to join Waldo Hospital on-site. The role supports patient identification, admissions, and customer service in a fast-paced ED setting, with responsibilities spanning intake, financial navigation, and post-discharge follow-up.

Ideal candidates have a high school diploma or GED, data-entry skills, and healthcare or customer service experience. A $2,800 sign-on bonus is available for eligible hires.

Qualifications

• High school diploma or GED preferred.
• Excellent data entry and computer skills with Word, email and internet.
• Related healthcare or customer service experience preferred.

Responsibilities

• Serve as first contact in Emergency Department for patient identification and armband application.
• Provide patient and visitor customer service and support, including admissions coordination.
• Assist with financial navigation, copay collection, check-out and transfers/direct admits.
• Ensure accuracy of patient bills and post-discharge follow-up.
• Work in a high-volume, fast-paced environment using mobile workstations.

Skills

Customer service

Data entry

Microsoft Word

Email communication

Education

High school diploma or GED

Tools

Electronic systems

Job description

MaineHealth is seeking a Patient Access Associate I to join Waldo Hospital on-site. The role supports patient identification, admissions, and customer service in a fast-paced ED setting, with responsibilities spanning intake, financial navigation, and post-discharge follow-up.

Ideal candidates have a high school diploma or GED, data-entry skills, and healthcare or customer service experience. A $2,800 sign-on bonus is available for eligible hires.