Patient Access Associate - Emergency Department

MaineHealth; Belfast City District; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Résumé du poste

MaineHealth is seeking a Patient Access Associate I to join Waldo Hospital on-site. The role supports patient identification, admissions, and customer service in a fast-paced ED setting, with responsibilities spanning intake, financial navigation, and post-discharge follow-up.

Ideal candidates have a high school diploma or GED, data-entry skills, and healthcare or customer service experience. A $2,800 sign-on bonus is available for eligible hires.

Qualifications

• High school diploma or GED preferred.
• Excellent data entry and computer skills with Word, email and internet.
• Related healthcare or customer service experience preferred.

Responsabilités

• Serve as first contact in Emergency Department for patient identification and armband application.
• Provide patient and visitor customer service and support, including admissions coordination.
• Assist with financial navigation, copay collection, check-out and transfers/direct admits.
• Ensure accuracy of patient bills and post-discharge follow-up.
• Work in a high-volume, fast-paced environment using mobile workstations.

Connaissances

Customer service

Data entry

Microsoft Word

Email communication

Formation

High school diploma or GED

Outils

Electronic systems

Description du poste

Patient Access Associate I

$2,800 sign-on bonus

Bonus amounts prorated for part-time hires and per-dem hires are ineligible.

Waldo Hospital (on-site)

Clerical/Administrative Support

Req #: 90085

Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

The first level of a three level Career Path is the Patient Access Associate I within the 24/7 Emergency Department. While this is a non-clinical role, the Associate I will perform functions side by side with members of clinical care teams, embedded within the clinical care environment. Will serve as the first point of contact within the Emergency Department to perform accurate and timely patient identification, arrival and application of the armband. Provides customer service and support for visitors and families. Additional functions are performed at the patient’s bedside including accurate capture of demographic and insurance verification, obtaining signatures for consent and completing admissions. May also include financial navigation, copay collections, check-out and coordination of transfers/direct admits. Ensures the accuracy of the patient’s bill including account follow-up five days post discharge. Functions are performed in a high volume, fast paced environment utilizing mobile workstations. Emergency Department team members serve all patient populations including trauma, mental health, pediatrics, critical care, etc. and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Must convey a caring and professional attitude to all patients and visitors.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

• paid parental leave
• flexible work options
• student loan assistance
• professional development opportunities
• well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.