Patient Access Coordinator

The Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Flexible working options

Inclusive workplace culture

Job summary

The Dudley Group NHS Foundation Trust is seeking an experienced Patient Access Coordinator to join the Emergency Department Admin team. You will be the first point of contact for patients, registering attendees by foot or ambulance and guiding them with an appropriate plan.

You will monitor breach data for 4- and 12-hour targets and support clinical colleagues with regular SITREP updates. In this role you will manage incoming calls, provide admin support to the ED and liaise with the Flow

Responsibilities

• Reception duties: first point of contact for patients
• Register patients into the department both on foot and by ambulance
• Complete breach data for 4- and 12-hour targets
• Monitor Decision to Admit for senior reviewed patients (DTAs)
• Handle phone calls from internal departments and external stakeholders
• Provide SITREP updates to the Clinical Site Team
• Provide administration support and advice to clinical colleagues in the Emergency Department

Skills

Patient registration

Reception duties

Communication

Phone handling

Data entry

Job description

We are looking for an experienced patient access coordinator to join our busy Emergency Department Admin team. This role will include being the first point of contact for patients which will including registration of patients that attend by foot and my ambulance. Ensuring all patients are being actively managed with an appropriate plan and providing regular updates to the clinical site team. With this you will need to monitor the decision to admit teams for patients along with any 4 or 12 hours which may occur., The Patient Access Coordinator works in the Emergency Department (ED) and has an essential role within the ED Team. This is a combined role which includes but is not limited to:

• Reception duties: being the first point of contact for patients
• Registration of patients into the department both on foot and by ambulance
• Completion of breach data for both 4- and 12-hour national targets
• Monitoring of Decision to Admit for senior reviewed patients (DTAs)
• Handling phone calls from internal departments and external stakeholders
• Have an overview at all times of the position in the emergency Department
• Ensure that all patients are being actively managed with an appropriate plan
• Utilise escalation triggers and liaise with the Flow Nurse/ Nurse in Charge
• Provide regular SITREP updates to the Clinical Site Team
• Provide administration support and advice as required to clinical colleagues in the Emergency Department
• Manual handling of patients to assist with internal transfers

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.