Emergency Dept Front Desk Specialist | Flexible Shifts

Calderdale and Huddersfield NHS Foundation Trust; Lindley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Calderdale and Huddersfield NHS Foundation Trust is seeking a proactive Receptionist for the Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. You will be the first point of contact for patients arriving to A&E, providing friendly, efficient customer service and essential administrative support across both sites.

The role requires excellent communication, discretion, and the ability to work flexibly across a 24/7 roster.

Qualifications

• Previous experience in a patient or customer facing role is essential.
• Flexible approach to working across two sites and on a 24/7 roster.
• Excellent interpersonal and communication skills.
• Maintain confidentiality and patient privacy.

Responsibilities

• Maintain confidentiality, patient's privacy and dignity and act in a courteous manner at all times.
• Escalate any concerns over patients to the relevant clinical staff.
• Book, reschedule and cancel, where necessary, clinic appointments.
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
• Deal with face to face enquiries from patients and clinical staff within the department.
• Work with the multi-disciplinary team within the department and provide administrative support to people at all levels.

Skills

Customer service

Communication

Conflict management

Teamwork

Job description

Calderdale and Huddersfield NHS Foundation Trust is seeking a proactive Receptionist for the Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. You will be the first point of contact for patients arriving to A&E, providing friendly, efficient customer service and essential administrative support across both sites.

The role requires excellent communication, discretion, and the ability to work flexibly across a 24/7 roster.