Emergency Department Receptionist

Calderdale and Huddersfield NHS Foundation Trust; Lindley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Calderdale and Huddersfield NHS Foundation Trust is seeking a proactive Receptionist for the Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. You will be the first point of contact for patients arriving to A&E, providing friendly, efficient customer service and essential administrative support across both sites.

The role requires excellent communication, discretion, and the ability to work flexibly across a 24/7 roster.

Qualifications

• Previous experience in a patient or customer facing role is essential.
• Flexible approach to working across two sites and on a 24/7 roster.
• Excellent interpersonal and communication skills.
• Maintain confidentiality and patient privacy.

Responsibilities

• Maintain confidentiality, patient's privacy and dignity and act in a courteous manner at all times.
• Escalate any concerns over patients to the relevant clinical staff.
• Book, reschedule and cancel, where necessary, clinic appointments.
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
• Deal with face to face enquiries from patients and clinical staff within the department.
• Work with the multi-disciplinary team within the department and provide administrative support to people at all levels.

Skills

Customer service

Communication

Conflict management

Teamwork

Job description

A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. We have a full vacancy available. This is a full time post , the successful candidates must be able to work our full range of shifts, across both of our hospital sites, to cover a 24/7 ad-hoc roster. Unsocial hours worked attract an enhanced pay in addition to basic salary. Our current shifts are: Early: 6am to 2pm Late: 2pm till 10pm Long Day: 7am till 8pm Short Night - 10pm till 6am Long Night - 8pm till 7am This is a challenging yet rewarding role working as the first point of contact for emergency patients coming into our departments. We are looking for enthusiastic, motivated, compassionate, and caring candidates with a positive attitude and a passion for working with and helping people.,

• Maintain confidentiality, patient's privacy and dignity and act in a courteous manner at all times.
• Escalate any concerns over patients to the relevant clinical staff.
• Book, reschedule and cancel, where necessary, clinic appointments
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
• Deal with face to face enquiries from patients and clinical staff within the department
• To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.

This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required. The successful candidates will have a flexible approach to working, proven interpersonal, communication, and conflict management skills and be able to provide an excellent patient experience. Previous experience working in a patient or customer facing role is essential. Please see the job description and the person specification for further details

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT. We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services. We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS - yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members - patients, staff and the local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.