Emergency Department Receptionist - Calm Frontline Support

The Methodist Church in Britain; Truro; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Enhanced payments for irregular hours

Flexible working

Job summary

Royal Cornwall Hospital’s Emergency Department seeks a Receptionist to greet patients and visitors on arrival. You will register admissions on hospital systems and serve as the link between patients, families and clinical staff.

The role requires composure with vulnerable or challenging patients, attention to detail and excellent customer service. Enhanced payments apply for irregular hours and flexible working options may be discussed at interview.

Qualifications

• GCSE English and Maths grade 9 to 4 (A* to C) or equivalent.
• Customer service experience and dealing with the public is required.
• Ability to stay calm under pressure and show empathy with patients.

Responsibilities

• Provide an efficient, welcoming and supportive reception service to patients and visitors arriving at the ED
• Register patients accurately using hospital systems
• Act as intermediary between patients, relatives, nursing and medical staff
• Model good communication and keep open contact with ED service users
• Provide administrative support to keep the ED team running smoothly
• Organise and prioritise own workload to meet deadlines

Skills

Attention to detail

Problem solving

Communication

Education

GCSE English & Maths (9–4)

Job description

Royal Cornwall Hospital’s Emergency Department seeks a Receptionist to greet patients and visitors on arrival. You will register admissions on hospital systems and serve as the link between patients, families and clinical staff.

The role requires composure with vulnerable or challenging patients, attention to detail and excellent customer service. Enhanced payments apply for irregular hours and flexible working options may be discussed at interview.