Emergency Department Receptionist (Internal Only)

Royal Devon And Exeter Nhs Foundation Trust; Exeter; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

NHS Pension scheme

Flexible working schemes

Staff discounts

Job summary

The Royal Devon And Exeter NHS Foundation Trust is seeking a friendly, professional Receptionist to join the busy Emergency Department. You will be the first point of contact for patients, relatives and visitors, delivering a courteous, efficient reception and administrative service.

In this fast-paced role you will register patients on Trust systems, answer calls, book appointments and protect patient confidentiality while supporting the smooth flow of the department.

Qualifications

• Experience in reception/clerical work is essential.
• Experience within the NHS or a healthcare setting is advantageous.
• Excellent communication and customer service skills.

Responsibilities

• Register patients accurately on Trust systems.
• Handle telephone enquiries and book appointments.
• Maintain patient confidentiality and support smooth flow of patients through the department.

Skills

Communication skills

Customer service

Organisation

Reception experience

Job description

Role Summary

We are seeking a friendly, professional and highly organised Receptionist to join our busy Emergency Department. As the first point of contact for patients, relatives and visitors, you will play a key role in creating a positive first impression whilst providing an efficient reception and administrative service.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Working in a fast-paced environment, you will be responsible for registering patients accurately on Trust systems, handling telephone enquiries, booking appointments, maintaining patient confidentiality and supporting the smooth flow of patients through the department. You will work closely with clinical and administrative colleagues and will be expected to respond appropriately to sensitive situations, including supporting distressed patients and relatives.

The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to remain calm under pressure. Previous reception, clerical or administrative experience is essential, and experience within the NHS or a healthcare setting would be advantageous.

This is an exciting opportunity to be part of a dedicated team delivering high-quality care to approximately , patients attending the Emergency Department each year. Flexibility is essential, as the role includes working a rota, Bank Holidays and providing additional cover during periods of annual leave and sickness.

Working Pattern:

Three week rolling rota:

Week 1 - Thursday 0 - 0 / Saturday 0-0

Week 2 - Monday 0 - 0 / Wednesday 0 - 0 / Friday 0 - 0

Week 3 - Tuesday 0 - 0 / Sunday 0 - 0

There are enhancements paid for working out of hours. Out of hours includes the hours from 0 - 0 and weekend/bank holiday shifts.

Interview Date:

To be confirmed

For further information please contact:

Karen Moughton, Admin Services Manager on . This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

This is a fixed term contract from for months . For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.