Health & Social Care Coordinator

Royal Devon University Healthcare NHS Foundation Trust; Exeter; Presencial; GBP 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

NHS Pension

Cycle to work

Staff discounts

Flexible working

Descripción de la vacante

Royal Devon University Healthcare NHS Foundation Trust is recruiting for an enthusiastic team member to join the Urgent Community Response (UCR) team in Exeter. You will handle referrals, coordinate visits, and work closely with hospital staff to prevent admissions and aid safe discharges.

The role requires strong IT, customer care and prioritisation skills, with the ability to work in a busy, team-oriented environment and adapt to rota patterns including weekends and bank holidays.

Formación

• Excellent IT skills and ability to work independently.
• Good interpersonal and administration skills.
• Ability to prioritise in a fast-paced environment.

Responsabilidades

• Monitor the inbox and answer phones to manage referrals and communications.
• Book visits on the rota for the UCR team and liaise with hospital/clinical staff.
• Coordinate with families, clinicians and the voluntary sector to prevent hospital admissions and support safe discharges.

Conocimientos

IT skills

Customer care

Teamwork

Herramientas

Care First 6

EPIC

Descripción del empleo

Working Pattern: You will be required to work your hours over 5 days, covering a 7-day service, 365 days a year. You will work weekends and bank holidays, on a rota basis, resulting in enhanced hourly payments. We may be able to offer some flexibility in hours.

We are seeking an enthusiastic and motivated candidate to join our friendly Urgent Community Response (UCR) team that are based in Exeter (South & West). Are you looking for an interesting and challenging role to support people in the community? We are looking for an enthusiastic person, with excellent IT skills and the ability to work on their own initiative to join our friendly Health & Social Care Team covering the Exeter South & West area. Knowledge of Care First 6 and EPIC is an advantage but training can be provided., The role involves regular communication with clients, families, clinicians (from a wide range of disciplines) and the voluntary sector requiring excellent customer care skills. You will be expected to monitor the inbox, answer phones, ensuring all referrals and communications are dealt with in a timely manner. Additionally, you will accept referrals for care and book visits on the rota for the UCR team working closely with the acute hospital and clinical staff to help prevent hospital admission and a safe supported discharge. You should be a good team player, supportive, flexible and willing to offer help to your colleagues. The Post holder will be expected to work in a team as well as on their own, using their own Initiative. We welcome applications from candidates who can demonstrate good interpersonal and administration skills along with strong prioritisation skills and a positive can-do attitude. This is the ideal role for a person who wants to make a difference and enjoys change in a fast-paced working environment.

Come and join our amazing Community Services Division of the Royal Devon University Healthcare NHS Foundation Trust and discover for yourself why we're consistently voted as one of the best Trusts to work for in the South West., As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust., Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you are starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there. Salary is not the only financial benefit You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available - if the role is something you are interested in, we would love to hear from you.