Emergency Department Receptionist (Internal Only)

Royal Devon University Healthcare NHS Foundation Trust; Exeter; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

NHS Pension scheme

Blue Light Card discounts

Cycle to work scheme

Onsite nursery (OFSTED outstanding)

Résumé du poste

Royal Devon University Healthcare NHS Foundation Trust is seeking a friendly, professional Receptionist for our busy Emergency Department. You will be the first point of contact for patients and visitors, registering on Trust systems and handling enquiries with a focus on confidentiality and efficiency.

The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to stay calm under pressure.

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail.
• Ability to remain calm under pressure.
• Previous reception, clerical or administrative experience is essential.

Responsabilités

• Register patients accurately on Trust systems.
• Handle telephone enquiries and bookings.
• Book appointments and manage patient records.
• Maintain patient confidentiality and data security.
• Support smooth flow of patients through the Emergency Department.
• Collaborate with clinical and administrative colleagues.
• Respond appropriately to sensitive situations.

Description du poste

We are seeking a friendly, professional and highly organised Receptionist to join our busy Emergency Department. As the first point of contact for patients, relatives and visitors, you will play a key role in creating a positive first impression whilst providing an efficient reception and administrative service., Working in a fast-paced environment, you will be responsible for registering patients accurately on Trust systems, handling telephone enquiries, booking appointments, maintaining patient confidentiality and supporting the smooth flow of patients through the department. You will work closely with clinical and administrative colleagues and will be expected to respond appropriately to sensitive situations, including supporting distressed patients and relatives.

The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to remain calm under pressure. Previous reception, clerical or administrative experience is essential, and experience within the NHS or a healthcare setting would be advantageous.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

This is an exciting opportunity to be part of a dedicated team delivering high-quality care to approximately 105,000 patients attending the Emergency Department each year. Flexibility is essential, as the role includes working a rota, Bank Holidays and providing additional cover during periods of annual leave and sickness. Working Pattern: Three week rolling rota: Week 1 - Thursday 1700 - 2200 / Saturday 1700-2200 Week 2 - Monday 1700 - 2200 / Wednesday 1700 - 2200 / Friday 1700 - 2200 Week 3 - Tuesday 1700 - 2200 / Sunday 1700 - 2200 There are enhancements paid for working out of hours. Out of hours includes the hours from 2000 - 2200 and weekend/bank holiday shifts.

Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you are starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available - if the role is something you are interested in, we would love to hear from you.