Appointments Clerk / Receptionist (Internal Only)

Royal Devon University Healthcare NHS Foundation Trust; Exeter; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

NHS Pension

Cycle to work

Blue Light Card

Staff Discounts

Job summary

The Royal Devon University Healthcare NHS Foundation Trust is seeking a proactive administrator to join the Medical Imaging Admin team. You will be the first point of contact for patients, handling bookings and enquiries while ensuring confidentiality and a positive patient experience.

Based at Wonford or Osprey House, the role involves 37.5 hours across 7.30am–8pm, with weekend/bank holiday rotas. NHS benefits include pension, staff discounts and supportive well-being initiatives.

Qualifications

• Provide a professional, efficient reception and appointment booking service to patients and visitors.
• Maintain confidentiality of patient information at all times.
• Engage with distressed or anxious patients with tact and empathy.

Responsibilities

• Provide a professional, efficient and effective reception and appointment booking service to patients and visitors whilst acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
• Undertake general clerical duties to maximise outpatient capacity and ensure information remains confidential.
• Flexibly cover across all modalities of the Medical Imaging Admin team including reception when required.

Skills

Reception

Clerical duties

Customer care

Confidentiality

Communication

MS Office

Tools

MS Office

Job description

The Medical Imaging Department is a very busy department with an expanding service where admin plays a crucial role. You will be dealing with both members of the public and medical staff on a daily basis. You will be the first port of call for our patients and will be instrumental in creating a positive patient experience. The post holder will be proficient in dealing with confidentiality issues ensuring patient details are recorded accurately. With offices in both Wonford and Osprey House, you will be required to work at either site as scheduled.,

• Provide a professional, efficient and effective reception and appointment booking service to patients and visitors whilst acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
• Undertake general clerical duties to maximise all outpatient capacity. Ensure all information is secure and that confidentiality of information is maintained at all times.
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
• Have the flexibility to provide cover and support across all modalities of the Medical Imaging Admin team including reception when required.

Working Pattern: 37.5 hours, 5 days per week with various shift patterns between the hours of 7.30am and 8pm. This will include occasional weekends and bank holidays on a rota basis.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you are starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there. Salary is not the only financial benefit You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available - if the role is something you are interested in, we would love to hear from you.