Health & Social Care Coordinator (Internal Only)

Royal Devon And Exeter Nhs Foundation Trust; Exeter; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible working arrangements

NHS Pension scheme

Training in Care First 6 and EPIC

Job summary

Royal Devon University Healthcare NHS Foundation Trust in Exeter is recruiting for an enthusiastic team member to join the Urgent Community Response (UCR) team. You will support people in the community and work closely with clinicians, families, and the voluntary sector.

You will monitor referrals, answer calls, book visits on the rota, and collaborate with acute hospital staff to help prevent admissions and enable safe discharges.

Qualifications

• Proficient IT skills and ability to use health software systems.
• Experience with health IT systems or willingness to learn Care First 6/EPIC.

Responsibilities

• Communicate with clients, families and clinicians to coordinate care.
• Monitor inboxes/phone lines and manage referrals and communications.
• Book visits on the rota for the UCR team, supporting discharge planning.

Skills

IT skills

Care First 6

EPIC

Communication

Teamwork

Job description

Role Summary

Come and join our amazing Community Services Division of the Royal Devon University Healthcare NHS Foundation Trust and discover for yourself why we’re consistently voted as one of the best Trusts to work for in the South West.

We are seeking an enthusiastic and motivated candidate to join our friendly Urgent Community Response (UCR) team that are based in Exeter (South & West).

Are you looking for an interesting and challenging role to support people in the community?

We are looking for an enthusiastic person, with excellent IT skills and the ability to work on their own initiative to join our friendly Health & Social Care Team covering the Exeter South & West area. Knowledge of Care First 6 and EPIC is an advantage but training can be provided.

About the Role

More detail about the role

The role involves regular communication with clients, families, clinicians (from a wide range of disciplines) and the voluntary sector requiring excellent customer care skills. You will be expected to monitor the inbox, answer phones, ensuring all referrals and communications are dealt with in a timely manner. Additionally, you will accept referrals for care and book visits on the rota for the UCR team working closely with the acute hospital and clinical staff to help prevent hospital admission and a safe supported discharge. You should be a good team player, supportive, flexible and willing to offer help to your colleagues.

The Post holder will be expected to work in a team as well as on their own, using their own Initiative.

We welcome applications from candidates who can demonstrate good interpersonal and administration skills along with strong prioritisation skills and a positive can-do attitude. This is the ideal role for a person who wants to make a difference and enjoys change in a fast-paced working environment.

Working Pattern: You will be required to work your hours over 5 days, covering a 7-day service, days a year. You will work weekends and bank holidays, on a rota basis, resulting in enhanced hourly payments. We may be able to offer some flexibility in hours.

Interview Date: Week commencing 2nd November

Please note, this is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

For further information please contact: Katie Way, Coordinator Line Manager or email

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.