Weekend Emergency Department Receptionist & Admin Clerk

Queen Elizabeth Hospital King's Lynn; King's Lynn; On-site; GBP 14,000 - 17,000; Part time

Job summary

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is seeking an organised and positive Weekend Emergency Department Reception Clerk. You will support patient registration, answer calls, obtain notes, and perform clerical tasks in a fast-paced ED, with training provided and opportunities for extra shifts.

A calm, patient-focused approach is essential, and IT skills, including the Patient Centre / Patient Administration System, are preferred.

Qualifications

• Organised and methodical, with excellent communication and customer care skills.
• Flexible to provide holiday and sickness cover for the Weekend Team, often at short notice.
• Good IT and communication skills; working knowledge of the Patient Centre / Patient Administration System.
• Ability to remain calm under pressure and use initiative in a fast-paced ED environment.

Responsibilities

• Book in self-presenting patients or those arriving by ambulance.
• Answer telephone enquiries and obtain hospital notes.
• Photocopying, scanning and other clerical duties as required.
• Provide cover for Bank Holidays and additional shifts as needed.

Skills

Excellent communication

Customer care

Organised

IT skills

Tools

Patient Administration System

Job description

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is seeking an organised and positive Weekend Emergency Department Reception Clerk. You will support patient registration, answer calls, obtain notes, and perform clerical tasks in a fast-paced ED, with training provided and opportunities for extra shifts.

A calm, patient-focused approach is essential, and IT skills, including the Patient Centre / Patient Administration System, are preferred.