Emergency Department Receptionist

The Methodist Church in Britain; Truro; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Enhanced payments for irregular hours

Flexible working

Résumé du poste

Royal Cornwall Hospital’s Emergency Department seeks a Receptionist to greet patients and visitors on arrival. You will register admissions on hospital systems and serve as the link between patients, families and clinical staff.

The role requires composure with vulnerable or challenging patients, attention to detail and excellent customer service. Enhanced payments apply for irregular hours and flexible working options may be discussed at interview.

Qualifications

• GCSE English and Maths grade 9 to 4 (A* to C) or equivalent.
• Customer service experience and dealing with the public is required.
• Ability to stay calm under pressure and show empathy with patients.

Responsabilités

• Provide an efficient, welcoming and supportive reception service to patients and visitors arriving at the ED
• Register patients accurately using hospital systems
• Act as intermediary between patients, relatives, nursing and medical staff
• Model good communication and keep open contact with ED service users
• Provide administrative support to keep the ED team running smoothly
• Organise and prioritise own workload to meet deadlines

Connaissances

Attention to detail

Problem solving

Communication

Formation

GCSE English & Maths (9–4)

Description du poste

A Receptionist post in the Emergency Department at Royal Cornwall Hospital, working within the ED team to greet and support patients and visitors on arrival. The work centres on registering patients accurately on hospital systems and acting as the link between patients, relatives and nursing and medical staff. The role involves irregular hours with enhanced payments, and it calls for composure with vulnerable or challenging patients. Initial shortlisting favours applicants from local NHS bodies, and the vacancy may be withdrawn or delayed.

What the job involves

• Provide an efficient, welcoming and supportive reception service to patients and visitors arriving at the ED
• Register patients accurately using RCHT systems
• Act as intermediary between patients, relatives, nursing and medical staff
• Model good communication and keep open contact with ED service users
• Provide administrative support to keep the ED team running smoothly
• Organise and prioritise own workload to meet deadlines

Qualifications

• GCSE English and Maths grade 9 to 4 (A* to C) or equivalent

Experience

• Previous experience working in a customer focused environment
• Previous customer service skills and dealing with members of the public

Skills & knowledge

• Evidence of strict attention to detail or good problem-solving skills
• Sound judgement and decision-making skills

Checks & eligibility

• Identity checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

Other

• Care, compassion and calm under pressure

Nice to have

• Relevant administrative qualification, such as NVQ or equivalent admin certificate
• Other clinical or administrative courses or qualifications
• Previous experience within a healthcare environment or clinical setting
• Previous experience of using healthcare IT systems
• Previous use of PAS or similar acute hospital administration system

What’s offered

• Enhanced payments for working abnormal hours
• Possible flexible working, to be discussed at interview