Emergency Department Receptionist | Patient Registration Pro

Royal Berkshire; Reading; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

The Royal Berkshire NHS Foundation Trust is seeking a Receptionist to join the Emergency Department administrative team. Full/Part time hours are considered, with responsibilities spanning patient registration and general clerical support to clinical colleagues.

Ideal candidates will be self-motivated, able to work in a team or on their own initiative, and comfortable with a 24-hour shift pattern, including weekends and nights.

Qualifications

• NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
• OGCSE or equivalent
• Ability to communicate effectively with people at all levels
• Previous experience of working in a healthcare setting

Responsibilities

• Register Emergency Department patients on Firstnet in real time.
• Coordinate and ensure the smooth registration of patients attending the ED and designated outpatient clinics.
• Greet patients and visitors courteously and check them in/out of clinics.
• Prepare administration paperwork for clinics and attend clinical rounds as required.
• Support the emergency care team with routine clerical tasks and coordination.

Skills

Organisational skills

Time management

Telephone etiquette

Education

NVQ Level 2 in Business Administration/Customer Care

OGCSE or equivalent

Tools

Clinical software

Job description

The Royal Berkshire NHS Foundation Trust is seeking a Receptionist to join the Emergency Department administrative team. Full/Part time hours are considered, with responsibilities spanning patient registration and general clerical support to clinical colleagues.

Ideal candidates will be self-motivated, able to work in a team or on their own initiative, and comfortable with a 24-hour shift pattern, including weekends and nights.