Emergency Department Receptionist (24/7 Shifts)

Northumbria Healthcare NHS Foundation Trust; Cramlington; On-site; GBP 18,000 - 22,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is recruiting for an ED Receptionist at The Northumbria Hospital in Cramlington. The role covers a 24-hour service with day and night shifts (08:00-21:30 and 20:00-08:00) and may be part-time up to 30 hours weekly.

A DBS check is required and a mix of shift patterns applies. The department delivers efficient administration, first point of contact for patients and visitors, and requires experience in reception or office duties.

Qualifications

• ECDL qualification or equivalent.
• NVQ in Customer Care or equivalent.
• Basic Life Support Skills are desirable.

Responsibilities

• Provide efficient admin and clerical support to staff, visitors and patients in emergency attenders and related clinics.
• Provide reception service as first point of contact by phone or in person for patients, visitors and staff.
• Facilitate good communication with other wards and departments involved in patient care.

Skills

Customer service

Reception experience

Communication skills

Education

ECDL

NVQ in Customer Care

Basic Life Support Skills

Job description

Northumbria Healthcare NHS Foundation Trust is recruiting for an ED Receptionist at The Northumbria Hospital in Cramlington. The role covers a 24-hour service with day and night shifts (08:00-21:30 and 20:00-08:00) and may be part-time up to 30 hours weekly.

A DBS check is required and a mix of shift patterns applies. The department delivers efficient administration, first point of contact for patients and visitors, and requires experience in reception or office duties.