ED Receptionist

Chesterfield Royal Hospital NHS Foundation Trust; Chesterfield; On-site; GBP 19,000 - 23,000; Part time

Job summary

Chesterfield Royal Hospital NHS Foundation Trust in the Emergency Department seeks two receptionists to provide a professional front-of-house service in a busy 24/7 environment. You will handle patient and relative enquiries face-to-face, on the phone and by email, and support admin tasks to maintain smooth department operations.

You will maintain confidentiality, ensure accurate documentation and work flexibly within a two-week rota, contributing to a high standard of patient care.

Qualifications

• Provide a professional and efficient first point of contact for patients and visitors.
• Accurately complete electronic documentation to support patient care.
• Maintain effective communication with patients, relatives and colleagues.

Responsibilities

• Provide a professional front-of-house presence for the Emergency Department.
• Input, retrieve and maintain patient information with data quality in mind.
• Communicate with MDTs, divisions and external agencies professionally.
• Work with the Admin Team and cover shifts out of hours as needed.
• Book outpatient appointments to ensure continuity of care.
• File reports and print GP letters as required.
• Undertake general admin to support department operations.
• Recall patients as directed by the Duty Consultant.
• Support wellbeing of patients waiting and raise concerns as needed.
• Liaise with nursing staff and external agencies to maintain service standards.

Skills

Front desk operations

Phone handling

Data entry

Confidentiality

Tools

MS Office

Job description

We are looking to appoint 2 highly organised and motivated receptionists to work in our busy Emergency Department to provide a flexible and efficient 24 hour comprehensive reception service within the Emergency Department. Working in a fast-paced, ever-changing environment that operates seven days a week, 365 days a year, you will help keep the department running smoothly through effective communication with patients, relatives, the multidisciplinary team, other divisions and external agencies. Both posts offer fixed shifts on a two-week rota, with the working patterns set out below. Post 1 - 18hrs per week Week 1 Mon 00.00- 06.00 Wed 14.00 -20.00 Fri 9.00 -15.00 Sat 15.00 -21.00 Week 2 Fri 14.00 -20.00 Post 2 - 18hrs per week Wed 18.00 -00.00 Thu 18.00 -00.00 Fri 18.00 -00.00 Sat 18.00 -00.00

To present a professional front of house image Liaising with patients, families, Dr and other services both face-to-face and over the phone/email Provide efficient admin support to the department Maintain Confidentiality Ensure a smooth running of the Care Unit in an ever changing environment

• 1. To provide a professional and efficient first point of contact for patients, and visitors to the Emergency Department, both in person and on the telephone.
• 2. Accurately complete the electronic documentation of patients in order to facilitate effective patient care and to accurately input, retrieve and maintain information whilst maintaining an awareness of data quality and correcting issues as they arise.
• 3. To maintain effective communication with patients, relatives, Multi-Disciplinary Teams, other Divisions and external agencies in an efficient and professional manner.
• 4. To work effectively and flexibly with a small Administration Team during the day and be confident to autonomously and unsupervised out of hours. Ensuring shifts are covered and team meetings and training is attended.
• 5. Retrieval and tracking of case notes, as required, for patients emergency admissions out of hours.
• 6. Be responsible for booking outpatient appointments as required to ensure the continuation of care for patients.
• 7. Electronically file reports and other documents from the Department and print GP letters as required.
• 8. Undertake general administration work to support the smooth running of the reception.
• 9. Arrange for the recall of patients as directed by the Duty Consultant.
• 10. In conjunction with the nursing staff, be aware of the wellbeing of people presenting and waiting in the Department. Raise concerns with Medical / Nursing staff of any deterioration in any persons condition. Liaise with the Trust and external agencies to establish and maintain a high standard of working relationships to ensure the efficient running of the service and report any untoward incidents to the Nurse in Charge.