ED Receptionist

Northumbria Healthcare NHS Foundation Trust; Cramlington; On-site; GBP 18,000 - 22,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is recruiting for an ED Receptionist at The Northumbria Hospital in Cramlington. The role covers a 24-hour service with day and night shifts (08:00-21:30 and 20:00-08:00) and may be part-time up to 30 hours weekly.

A DBS check is required and a mix of shift patterns applies. The department delivers efficient administration, first point of contact for patients and visitors, and requires experience in reception or office duties.

Qualifications

• ECDL qualification or equivalent.
• NVQ in Customer Care or equivalent.
• Basic Life Support Skills are desirable.

Responsibilities

• Provide efficient admin and clerical support to staff, visitors and patients in emergency attenders and related clinics.
• Provide reception service as first point of contact by phone or in person for patients, visitors and staff.
• Facilitate good communication with other wards and departments involved in patient care.

Skills

Customer service

Reception experience

Communication skills

Education

ECDL

NVQ in Customer Care

Basic Life Support Skills

Job description

Northumbria Healthcare NHS Foundation Trust

ED Receptionist

The closing date is 24 November 2026

We are looking to recruit experienced, full or part-time receptionists |(max 30 hours) for The Emergency Department at The Northumbria Hospital in Cramlington covering a 24 hr service, 365 days of the year.

The job involves working a variety of shifts to cover the 24 hour period including 08:00-21:30 days and night-shifts 20:00-08:00 .

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

The role involves a wide variety of tasks including meeting and greeting patients and relatives on arrival to the hospital, answering telephoneenquiries, recording attendances to A&E on a computerised system (PAS data entry) and scanning A&E documents.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job responsibilities

• To provide an efficient administration and clerical service to unit staff, visitors and patients for emergency attenders, soft tissue and associatedout-patient clinics.
• To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcareprofessionals.
• To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.

Qualifications

• ECDL
• NVQ in Customer Care
• Basic Life Support Skills

Experience

• Previous experience of office or reception duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Specialist Emergency Hospital

Northumbria Specialist Emergency Hospital