Endoscopy Prep and Reception Clerk

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity to join Betsi Cadwaladr University Health Board as an Endoscopy Prep and Reception Clerk. The role involves providing essential support in patient care, ensuring casenotes are managed efficiently, and delivering excellent customer service. The successful candidate will develop various administrative skills while working in a dynamic health care environment.

Qualifications

• Ability to organise and prioritise own workload.
• Experience within an office or reception environment.

Responsibilities

• Provide essential support service in patient care.
• Maintain patient confidentiality and high customer care standards.

Skills

Organisational Skills

Customer Service

Attention to Detail

Communication

Education

Good standard of education

NVQ or equivalent qualification

Tools

Microsoft Packages

Job description

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Job Overview

This is an exciting opportunity to work for Betsi Cadwaladr University Health Board as an Office Clerk on a permanent basis within the Endoscopy Team. The successful candidate will be enthusiastic, highly organised, flexible to service needs as we are running a 7 day service and will develop a wide range of skills in several areas of administration including customer service, time management and electronic record keeping.

Candidates must be able to maintain patient confidentiality and ensure a high standard of customer care at all times.

Main duties of the job

The Endoscopy Support Clerk will be responsible for providing an essential support service in the continuing care of patients, ensuring that the casenotes are at the right place at the right time.

The post holder will cross cover in all aspects of the role including, the pulling, filing, preparation, amalgamation and secure transportation/delivery of the casenotes for the purpose of preparing Endoscopy Lists. Providing a professional and efficient reception service within the Endoscopy Unit, ensuring that all patients and visitors are welcomed to the department in an appropriate manner. Ensuring that all service users are aware of the importance of tracking the patient record to its correct location.

Welsh language Skills need to be learnt when appointed to the post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• Good standard of education or equivalent experience
• Ability to organise and prioritise own workload
• Basic knowledge of principles of confidentiality
• Welsh Speaking

Desirable criteria

• NVQ or equivalent qualification experience
• Knowledge of NHS Records Management legislation

Experience

Essential criteria

• Experience of working with Microsoft packages
• Experience within an office or reception environment involving customer service

Desirable criteria

• NHS experience
• Previous Administrative and Customer Service experience
• Working with filing procedures

Aptitude And Abilities

Essential criteria

• Ability to sustain accuracy of work and achieve a consistently high standard.
• Good written & verbal skills both face to face and on the telephone
• Attention to detail
• Physical stamina to sustain demanding work load that involves physical agility for long periods.
• Tactful and motivational
• Good literacy and numeracy skills
• Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload

Desirable criteria

• Investigative Skills
• Knowledge of WPAS

Values

Essential Criteria

• Self-motivated, hardworking & enthusiastic.
• Presents self as courteous, respectful and helpful.
• Ability to work autonomously
• Good interpersonal skills, ability to empathise
• Commitment to providing patient centred care

Other

Essential criteria

• Remain calm under pressure with the established expectations of the role
• Flexibility to work the hours required by the post
• General fitness is required as it is necessary to lift, file and transfer case notes from one location to another, to sort and reorganise appropriately
• Ability to exert light/moderate physical effort when handling equipment i.e. trolleys and mobile racking

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Industries
• Hospitals and Health Care

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